About the role

Temporary Account Operations Representative supporting Arc’teryx’s commercial sales and service operations. Managing B2B orders, Salesforce/SAP data, reporting, and process improvements.

Responsibilities

Assist the Account Operations Supervisor in executing strategic commercial service objectives and supporting operational initiatives
Serve as the primary point of contact for inbound sales leads, managing inquiries and connecting prospects with appropriate channel partners
Oversee day-to-day order management, including order fulfillment and resolution of order, shipping, logistics, and return-related issues
Support the B2B Embellished Retail and Uniform Program by maintaining tracking tools, coordinating embellishment requirements, and managing Salesforce and SAP activities
Maintain commercial reports, sales tools, and content across internal and customer-facing platforms
Use inventory and order reporting to monitor demand, track product movement, and identify inventory optimization opportunities
Maintain customer and product data across systems
Develop and maintain process documentation, training materials, and workflow standards
Drive process improvements and automation initiatives
Enhance reporting and analytics capabilities for actionable business insights
Collaborate on inventory management, demand planning, and customer service process optimization
Support system enhancements and technology implementations
Develop training resources, operational standards, and best practices
Contribute to strategic initiatives that improve customer experience, support growth, and optimize commercial operations
Travel as required to tradeshows, customer visits, and owned events

2+ years of customer service, retail, or customer-facing experience
1+ years of experience supporting B2B sales or business customers
Strong communication skills and ability to collaborate with sales teams, customers, and cross-functional partners
Proactive, solutions-oriented approach to problem-solving
Exceptional organizational skills, accuracy, and attention to detail
Proficiency with Microsoft Office applications, particularly Excel
Experience with CRM platforms such as Salesforce
Experience with ERP systems such as SAP
Ability to adapt to changing priorities and manage multiple tasks in a dynamic environment
Ability to balance autonomy and collaboration
Passion for getting outside and living it
Candidates must be eligible to work in Canada