Senior advisor standardizing English digital content, UX writing and accessibility at Desjardins. Developing design - system standards across banking, insurance and wealth - management experiences.
About the role
- Omnichannel digital experience specialist improving Arc’teryx’s online-to-store retail journeys. Supporting ecommerce roadmaps, store visibility, Click & Collect, analytics, and future digital capabilities.
Responsibilities
- Support improvements to Arc'teryx retail stores, Omnichannel services, and guest experiences across digital channels
- Identify and support implementation of opportunities to improve store traffic, Omnichannel conversion, Click & Collect adoption, and store-driven digital revenue
- Partner with Digital Commerce, UX, Product, Retail Operations, Marketing, Analytics, and Technology teams
- Assess digital guest journeys and cross-channel handoff points to improve service adoption, guest satisfaction, and operational efficiency
- Coordinate and maintain digital store content, services, inventory visibility, and Omnichannel experiences for new store openings
- Provide NAM retail and guest experience input to Ecommerce and Digital Product roadmap planning
- Support development and rollout of Click & Collect, Endless Aisle, store inventory visibility, Buy Online Ship to Store, and future fulfillment experiences
- Investigate, test, and resolve Omnichannel service and platform issues
- Track, analyze, and summarize performance of Omnichannel digital initiatives
- Develop reporting and performance scorecards for Omnichannel services
- Own accuracy and consistency of store representation across digital touchpoints
- Review guest-facing communications for Omnichannel services
- Analyze competitor experiences, industry trends, and evolving guest expectations
- Support AI-driven guest experiences, intelligent recommendations, and digital-to-store engagement
- Maintain improvement opportunities, documentation, guest journey maps, business requirements, process flows, system summaries, and knowledge repositories
- Provide store and operational impact assessments for future digital capabilities
- Report to the Senior Manager, Omnichannel Operations NAM
Requirements
- Post-secondary education related to Business, Operations, Ecommerce, Project Management, Digital Experience, or a related field
- Experience working across Ecommerce, Digital Experience, Retail Operations, Omnichannel, Product Management, or related business functions
- Strong understanding of digital customer journeys, ecommerce experiences, UX principles, and Omnichannel services
- Ability to work across multiple teams and translate guest, store, and business needs into actionable recommendations
- Experience analyzing performance metrics, identifying trends, and using data to support business decisions and experience enhancements
- Clear communication with cross-functional partners and ability to summarize insights, risks, and recommendations for leaders
- Proactive root-cause identification, problem-solving, and continuous improvement
- Curiosity about emerging technologies, AI-enabled experiences, and the future of retail
- Flexibility and adaptability in ambiguous situations
- Ability to manage multiple priorities and stakeholders in a fast-paced environment
- Passion for getting outside and living it
Benefits
- Extended health, dental, and vision coverage
- Mental health support
- Fertility benefits
- Gender-affirming care
- 24/7 Employee Assistance Program (EAP)
- RRSP matching
- Eligibility for Arc'teryx Annual Incentive Plan
- Access to Employee Stock Purchase program (ESPP) where applicable
- Paid time off
- Wellness time
- No Wasted Day program (dedicated paid days to get outside & explore)
- Parental leave top-up
- Nesting period for new parents
- Professional development opportunities
- Arc'teryx Academies (outdoor skill-building events)
- Employee Belonging Councils
- Employee discounts
- Pro Deals (exclusive discounted pricing on gear)
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