Application Support Engineer in a hybrid role responsible for support of business - critical applications. Collaborating with clients and internal teams to resolve application issues and enhance system stability.
About the role
- Senior Application Engineer developing and maintaining features on the Salesforce Core Platform. Enhancing Guest Services experiences and driving business outcomes in a collaborative environment.
Responsibilities
- Owning and leading a product domain within the Service Cloud platform
- Designing and building AI-enabled Salesforce solutions
- Being a subject matter expert of your specific product business domain
- Holding a deep understanding of systems, enabling you to debug them
- Participating extensively in code reviews
- Contributing to the common code bases and define standards for the team
- Being responsible for presentation at team meetings
- Owning technical design for projects of moderate complexity
- Working effectively with non-tech members of your area
- Aligning with ARC'TERYX leadership practices and culture
Requirements
- 5+ years of experience in developing solutions on Salesforce Service/Sales Cloud within Agile environments
- Highly proficient in developing complex, scalable features on the Salesforce platform using Flows, Apex, Lightning Web Components (LWC), JavaScript, and Aura
- Proven expertise in designing and implementing robust integrations between Salesforce applications and external systems using REST and SOAP APIs
- Deep Salesforce domain knowledge
- Experience building reusable platform patterns
- Comprehensive knowledge of Salesforce’s platform evolution
- Expertise in leveraging Git, GitHub, and SFDX in VS Code
- Great communication, problem solving, and documentation skills
- Proactive in identifying the root cause of issues
Benefits
- Competitive bonus program
- Benefits package
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