EY learning services specialist leading end - to - end programs, stakeholder delivery, and learning operations. Improving curricula through data, adult - learning practices, AI tools, and scalable processes.
About the role
- Senior OCM consultant leading change strategies, executive coaching, communications, and training. Helping Argano’s digital consultancy drive adoption across enterprise transformations.
Responsibilities
- Own the change management workstream on complex client engagements
- Partner with Engagement and Project Managers to create detailed OCM workplans and deliverable inventories
- Apply Argano’s LIFT delivery methodology and tailor change strategies to client situations
- Build relationships with client business leaders, project sponsors, and functional stakeholders
- Lead change management strategies and plans to maximize adoption, minimize resistance, and accelerate proficiency
- Conduct change impact assessments and translate findings into intervention plans
- Develop stakeholder analysis and engagement plans
- Assess organizational readiness and adjust plans based on risks
- Coach senior leaders and executives to serve as active, visible change sponsors
- Prepare leadership messaging, talking points, and facilitation support
- Design and execute communications strategies, plans, calendars, and content across multiple channels
- Measure communication effectiveness and adjust approaches based on feedback and engagement signals
- Contribute to training strategy, design, development, and delivery
- Develop or support job aids, quick reference guides, and sustainment tools
- Refine Argano’s OCM methodologies, tools, templates, and accelerators
- Lead OCM capabilities within the community of practice and enable colleagues
- Mentor junior OCM practitioners and analysts
- Build client relationships that generate expansion opportunities and long-term partnerships
- Contribute OCM expertise to proposals and business development pursuits
- Participate in thought leadership and knowledge-sharing activities
Requirements
- Bachelor’s degree preferred; psychology, organizational behavior, communications, business, or HR disciplines are strong fits
- Prosci ADKAR certification or equivalent change management certification is strongly preferred
- Additional relevant credentials — CCMP, Kotter, LaMarsh, or similar — are valued
- 5+ years of hands-on organizational change management experience on complex, enterprise-scale transformation programs
- Demonstrated end-to-end OCM delivery capability — from change strategy through stakeholder engagement, communications, training, and sustainment
- Proven experience working directly with senior executives as an OCM coach and advisor
- Solid understanding of change psychology, resistance patterns, adoption curves, and methods that move people from awareness to commitment
- Demonstrated ability to build and maintain relationships across all organizational levels
- Experience on large-scale organizational change efforts, including enterprise technology implementations, process transformation, restructuring, or post-merger integration
- Strong written and verbal communication skills
- Ability to influence without formal authority, navigate ambiguity, and align diverse stakeholders toward a common goal
- Preferred: enterprise technology implementation experience; instructional design and adult learning theory; stakeholder analysis and engagement tools; change readiness assessments; resistance management frameworks; multiple-industry experience; experience leading a small OCM team or workstream of 4+ people
- Up to 50% travel to client sites
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