Customer Success Operations Specialist enabling customer - facing teams at Cardata, which automates vehicle reimbursement programs. Creating training, communications and resources that drive product adoption.
About the role
- Client Success Manager growing strategic accounts for Array’s fintech platform. Driving retention, expansion, and revenue through tailored client solutions and cross-functional partnership.
Responsibilities
- Manage and grow a portfolio of high-value accounts by understanding business objectives and challenges, developing tailored strategies, and executing against client goals
- Own client relationships across deployment, launch, ongoing optimization, expansion, and renewal
- Proactively resolve or anticipate client issues
- Identify, pursue, and lead complex growth opportunities, including expansion into additional Array products
- Collaborate cross-functionally with Product, Marketing, and Deployment teams to deliver customized solutions
- Monitor industry trends, regulatory changes, and market dynamics, positioning Array as a trusted partner
- Use AI tools to think, build, and ship faster
Requirements
- 3+ years of experience in B2B Client Success roles
- Experience owning a book of strategic accounts and responsibility for client health, retention, and revenue growth of approximately $5+ million in ARR
- Proven track record of managing and expanding high-impact, strategic relationships, preferably within the financial sector
- Exceptional interpersonal skills and a track record of growing and retaining accounts through excellent client service
- Entrepreneurial mindset and willingness to take ownership of account success
- Knowledge of the financial industry and understanding of growth opportunities and challenges facing financial institutions, Fintechs, and Credit Services Organizations is a plus
- Belief that AI is reshaping work and instinctive use of AI to accelerate work
Benefits
- Full medical, dental, and vision, premiums covered at 100% for full-time employees and 70% for dependents
- Unlimited PTO and sick leave
- 14 company holidays
- 100% 401k match up to 4% with immediate vesting
- Generous and competitive parental leave for all parents
- $1,000 desk setup subsidy for remote office
- $100/month to subsidize wifi/cell phone expenses
- Summer Fridays (half-day Fridays) typically from late May to the end of August
- Commuter benefits for those who choose to go into New York City or San Francisco office spaces
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