Senior DevOps Engineer modernizing AWS infrastructure and agentic automation for Big Viking Games’ live - service games. Improving reliability, security, observability, and production operations.
About the role
- Support and Deployment Engineer deploying and optimizing ATEME video delivery solutions for broadcast and streaming customers. Troubleshooting Linux, networking, compression, and streaming systems across North America.
Responsibilities
- Install, configure, and integrate ATEME solutions within customers’ broadcast and streaming environments
- Collaborate with R&D, Sales, and Product Management teams to ensure smooth implementation and customer satisfaction
- Document deployment procedures and best practices
- Provide technical support and diagnose and resolve complex system issues
- Analyze logs and performance metrics to identify root causes and optimize system performance
- Address customers’ technical inquiries and offer timely solutions
- Assist in training clients on ATEME products and solutions
- Relay customer feedback to R&D teams to contribute to product improvement
- Stay up-to-date with industry trends, emerging technologies, and best practices
- Develop automation scripts and tools to streamline troubleshooting and deployment processes
- Participate in internal training sessions and knowledge-sharing initiatives
Requirements
- 3+ years in technical support, deployment, or integration
- Broadcast, streaming, or telecom experience preferred
- Technical skills: Linux, IP networking, video compression (MPEG-2, H.264, HEVC), and streaming protocols (HLS, DASH, RTMP)
- Strong troubleshooting and analytical skills
- Bachelor’s degree in a related field preferred
- Willingness to join an on-call rotation in a 24/7 environment
- Candidates must be based in the Greater Toronto Area and able to work on-site in Toronto approximately 3 days per week
- Nice-to-have: cloud platforms (AWS, Azure, GCP), Docker/Kubernetes, and scripting (Python, Bash)
Benefits
- Potential performance-based incentives
- Hybrid schedule: 3 days per week on-site and 2 days remote
- 20 days of annual vacation
- 10 paid holidays
- Additional paid leave for qualifying life events
- Extra vacation based on seniority after 4 years of service
- Comprehensive medical, dental, and vision coverage
- ATEME covers 60% of benefit premiums
- Life & AD&D insurance
- Up to $120 CAD per month toward eligible home internet expenses
- Up to $90 CAD per month toward eligible mobile phone expenses
- Up to $580 CAD toward a new device every 3 years
- Participation in internal training sessions and knowledge-sharing initiatives
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