Technical Sales Representative expanding Davis Controls’ Canadian automation and process markets. Developing industrial customer relationships, technical solutions, and revenue across Quebec sales territories.
About the role
- Manager leading Autodesk Technical Account Managers supporting enterprise customers using design and engineering software. Driving proactive technical governance, escalations, customer outcomes, and team development.
Responsibilities
- Lead, coach, and develop a high-performing team of Technical Account Managers, including hiring, onboarding, feedback, performance management, career development, and succession planning
- Set team priorities and operating rhythms aligned with Customer Success and organizational goals
- Ensure delivery of a best-in-class enterprise support experience and maintain trusted-advisor customer relationships
- Ensure proactive technical governance by monitoring technical health, identifying risks, and helping customers operate Autodesk solutions reliably, securely, and effectively at scale
- Act as a senior escalation point for critical customer issues and guide cross-functional resolution
- Measure team and individual performance using customer health indicators, engagement quality, and team targets
- Partner with Customer Success, Technical Adoption, Technical Support, Product, Engineering, Sales, Technical Sales, and other stakeholders
- Coordinate Autodesk subject matter experts, specialists, and resources to support adoption, value realization, and long-term success
- Lead or participate in organizational initiatives, process design, and global programs to improve scalability, efficiency, and effectiveness
- Champion customer accountability, curiosity, critical thinking, cultural sensitivity, collaboration, and demonstrable impact
Requirements
- 5+ years of people-management experience, preferably leading technical account management, enterprise support, customer success, technical services, or similar customer-facing teams in a SaaS or enterprise technology environment
- Demonstrated experience building, coaching, and inspiring teams to deliver measurable customer outcomes and consistently high-quality service
- Experience supporting large enterprise customers and managing complex customer relationships involving multiple technical and business stakeholders
- Proven ability to coordinate cross-functional teams and communicate clearly with customer and internal leadership
- Experience designing and executing processes, operating cadences, service-delivery standards, or customer success initiatives that improve customer outcomes and operating efficiency
- Ability to use support, usage, service-level, and customer-health data to identify trends, prioritize action, and improve team performance and customer experience
- Strong cross-functional leadership skills across Customer Success, Support, Product, Engineering, Sales, and Technical Sales organizations
- Excellent written and verbal communication skills
- Strong prioritization, problem-solving, and critical-thinking skills
- Experience with Autodesk products, cloud services, customer support models, or enterprise technology environments is preferred
- Experience with Technical Account Management, enterprise support governance, customer success planning, product adoption, or value-based customer engagement is preferred
- Technical consulting, technical project delivery, or enterprise implementation experience with large and demanding customers is preferred
- Experience operating in a global, matrixed organization and working effectively across regions, functions, and cultures is preferred
Benefits
- Annual cash bonuses may be included
- Stock grants may be included
- Comprehensive benefits package
- In-person onboarding and/or in-person ID verification may be required
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