Manager, Applications Engineering at Avidbots leading a team to resolve robotic application issues. Overseeing software performance and improvements while collaborating with cross-functional teams.
Responsibilities
Lead, build, and grow a team of Applications Engineers
Lead the triage process and maintain backlog quality for robot software/system issues
Work closely with Engineering to help analyze robot field usage and performance metrics
Partner with Engineering, Product, Technical Services, Customer Success, and Production
Build a continuous improvement culture by leveraging AI tools
Communicate critical field issues to cross-functional stakeholders
Deliver internal training on robot systems applications and field best practices
Requirements
BSc. or graduate degree in Computer Science, Engineering, or equivalent
5+ years of industry experience in Applications Engineering, Technical Support, or related
3+ years of people leadership experience
Strong background in troubleshooting and resolving complex, production-scale application issues
Demonstrated ability to critically analyze and make prioritization decisions
Proven success partnering cross-functionally to support new product and feature rollouts
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