Application Support Engineer in a hybrid role responsible for support of business - critical applications. Collaborating with clients and internal teams to resolve application issues and enhance system stability.
About the role
- Manager, Applications Engineering at Avidbots leading a team to resolve robotic application issues. Overseeing software performance and improvements while collaborating with cross-functional teams.
Responsibilities
- Lead, build, and grow a team of Applications Engineers
- Lead the triage process and maintain backlog quality for robot software/system issues
- Work closely with Engineering to help analyze robot field usage and performance metrics
- Partner with Engineering, Product, Technical Services, Customer Success, and Production
- Build a continuous improvement culture by leveraging AI tools
- Communicate critical field issues to cross-functional stakeholders
- Deliver internal training on robot systems applications and field best practices
Requirements
- BSc. or graduate degree in Computer Science, Engineering, or equivalent
- 5+ years of industry experience in Applications Engineering, Technical Support, or related
- 3+ years of people leadership experience
- Strong background in troubleshooting and resolving complex, production-scale application issues
- Demonstrated ability to critically analyze and make prioritization decisions
- Proven success partnering cross-functionally to support new product and feature rollouts
- Excellent verbal and written communication skills
- Experience with robotics or autonomous systems
Benefits
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
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