Senior Application Security Engineer at Apollo.io focusing on application security in SaaS environments. Collaborating on secure software development and vulnerability management.
About the role
- Manager, Applications Engineering at Avidbots leading a team to resolve robotic application issues. Collaborating with cross-functional teams to ensure software optimization in autonomous robots.
Responsibilities
- Lead, build, and grow a team of Applications Engineers through technical direction, coaching, hiring, and performance management
- Lead the triage process and maintain backlog quality for robot software/system issues reported from the field and production
- Work closely with Engineering to help analyze robot field usage and performance metrics to support issue investigation and identify opportunities for product improvement
- Partner with Engineering, Product, Technical Services, Customer Success, and Production to ensure that field and production issues are resolved in a timely manner
- Work closely with engineering to conduct alpha and beta trials of new features across customer sites and verticals
- Build a continuous improvement culture by leveraging AI tools, automating workflows, leading root cause analysis and team retrospectives
- Communicate critical field issues to cross-functional stakeholders, conveying complex technical concepts to varying levels of the organization
- Deliver internal training on robot systems applications and field best practices to technical support and other operations teams
Requirements
- BSc. or graduate degree in Computer Science, Engineering, or equivalent
- 5+ years of industry experience in Applications Engineering, Technical Support, or related
- 3+ years of people leadership experience (managing Applications engineering or QA teams)
- Strong background in troubleshooting and resolving complex, production-scale application issues
- Demonstrated ability to critically analyze and make prioritization decisions in high-stakes, time-sensitive situations with minimal oversight
- Proven success partnering cross-functionally to support new product and feature rollouts
- Excellent verbal and written communication skills, able to explain complex technical concepts to both technical and non-technical stakeholders
- Experience with robotics or autonomous systems, or a strong interest in the field
- Enjoys working in small teams with big dreams.
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