LP
Bilingual – Functional QA
LinkedIn Recruiter Post
Bilingual Functional QA needed for 12 - month contract in Toronto, ON. Requires 4 - 6+ years of QA experience in Banking Financial Services.
About the role
- Quality Assurance Manager at Aviso ensuring exceptional customer service experience across multiple channels and service centers. Leading a team focused on customer satisfaction and quality improvement initiatives.
Responsibilities
- Lead and coach a team of quality assurance associates, providing guidance, mentorship and development opportunities to ensure outstanding performance.
- Analyze key performance indicators such as customer satisfaction rates and QA scores, report on findings and recommend improvements.
- Design and implement quality standards, processes and procedures to ensure alignment with our customer experience strategy and to achieve exceptional customer satisfaction.
- Collaborate with other departments, including operations, compliance, privacy and workforce management, to identify areas for improvement, implement changes that increase customer satisfaction and reduce complaints.
- Treat our customer service agents and placement representatives as “clients,” ensuring they are supported, respected, informed and included in all our quality activities.
- Promote customer experience initiatives across channels and media, emphasizing a customer-centric culture, empathy, accountability and customer retention.
- Help Aviso establish a standard of excellence in customer service and challenge other members of the Service Center and the broader organization to meet that standard.
- Promote the service philosophy in everything you do and in every interaction you take part in.
Requirements
- Minimum three years’ experience in a similar role within a world-class customer service environment; experience in financial services is an asset.
- Excellent written and verbal communication, presentation and interpersonal skills, with the ability to build strong relationships at all levels.
- Exceptional listening skills and the ability to make people feel heard and valued.
- Strong servant leadership mindset and a commitment to continuously refresh service knowledge.
- Strong work ethic and ability to lead by example – work hard while knowing how to have fun.
- Willingness to ask others for help when needed.
- Collaborative rather than competitive behavior – a desire for all team members to look good.
- Flexibility to work varied hours to ensure service coverage.
- Excellent proficiency with Office 365 (e.g., Excel, Word, etc.); experience with other systems such as Genesys and AmpliAI is an asset.
- Fluency (written and spoken) in French and English to communicate effectively with partners, customers and colleagues across Canada.
Benefits
- A competitive compensation program that rewards and recognizes individual contributions.
- Leading health, dental and insurance benefits to meet the diverse needs of our employees.
- Generous vacation, wellness and fitness benefits, and supplemental parental leave options.
- Additional contributions to our retirement plan.
- Commitment to continuous employee development through learning and development and a training support program.
- Regularly organized social events to foster teamwork.
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
LP
QA Functional Lead
LinkedIn Recruiter Post
Hiring QA Functional Lead in Toronto, ON (Hybrid). Requires 3+ years Test Lead experience, banking domain knowledge, and HP ALM, JIRA, Confluence skills.
Manager, QA responsible for technology services quality assurance standards and team leadership in a not - for - profit organization. Leading processes to maximize benefits in digital transformation strategy.
Quality Assurance Administrator supporting franchise quality assurance across 340 locations in North America. Ensuring compliance with insurance carrier standards and managing claims effectively.
FSQA Intern providing analytical and administrative support to Quality & Food Safety team at Sysco. Involves data collection, analysis, and reporting related to food safety and quality programs.
Linguist (UAT Tester) ensuring high - quality Canadian French content for AI systems. Responsible for localization QA and UAT testing with editing and reviewing tasks.
Quality Engineer/Specialist responsible for product quality and quality activities for new development projects at Murata Power Solutions. Focused on electronics in sustainable power conversion.
QA Specialist in manual and automated testing for Pacific Programming and Tech Inc. Ensuring product quality, collaborating with development teams, and implementing test plans and cases.
AI Quality Assurance Intern at Cresta evaluating AI behavior and quality for customer interactions. Collaborating with AI Delivery team on quality assurance processes and model validation.
Quality Engineer leading scrap reduction initiatives for Schaeffler Aerospace, ensuring compliance with standards and driving continuous improvement.