Intermediate Auto Claims Advisor guiding Oakville customers through collision investigations and claims decisions. Supporting Aviva Canada’s property and casualty insurance customers in a hybrid role.
About the role
- Auto Claims Advisor guiding Toronto customers through auto collision claims for Aviva Canada. Investigating claims, supporting customers, and determining appropriate outcomes in a hybrid role.
Responsibilities
- Guide customers through the claims process by investigating auto collision claims and looking after their needs
- Comply with company and industry regulatory practices
- Deliver best-practice methods and take responsibility for customers and claims outcomes
- Work autonomously in a digital environment
- Participate in ongoing training to stay up to date with best practices in claims handling
- Contribute to special projects and provide feedback supporting Aviva’s initiatives to deliver an outstanding customer experience
- Serve as the customer’s first point of contact when they need assistance
- Conduct investigations and decide the best course of action
Requirements
- 1–2 years Auto Claims Adjusting experience is an asset
- 1–2 years’ experience in a Call Center Environment is an asset
- Excellent oral and written communication skills
- Ability to work in a digital environment and undertake online tasks
- Genuine curiosity and an inquisitive approach to improving processes and creating a positive customer experience
- Ability to work within and positively add to Aviva’s organizational culture and values
- Availability to work rotating shifts between 8am and 6pm, Monday through Friday
Benefits
- Eligibility for annual bonus
- Retirement savings
- Share plan
- Health benefits
- Personal wellness
- Volunteer opportunities
- Hybrid flexible work model
- Outstanding Career Development opportunities
- Professional development education support
- Competitive vacation package
- Option to purchase 5 extra days off per year
- Employee-driven programs focused on gender, LGBTQ+, origins, diversity and inclusion
- Corporate wellness programs supporting physical and mental health
- Employee discount on home and auto insurance (where applicable)
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Intermediate Auto Claims Advisor guiding Aviva Canada customers through auto collision investigations and claims decisions. Hybrid Markham role focused on customer service and regulatory best practices.