UX Manager shaping the future of digital product experiences at Aviva Canada. Leading UX strategy, team management, and ensuring design excellence for users managing policies and claims.
Responsibilities
Define and evolve UX strategy for signed-in experiences
Ensure experiences are consistent, scalable, and aligned with enterprise design systems and brand standards
Lead, coach, and develop UX team members
Oversee UX work, ensuring quality and timeliness
Partner with Product Management to shape roadmaps and prioritize work
Collaborate with Engineering to ensure designs are feasible and implemented accurately
Champion research-driven design by leveraging customer feedback and analytics
Drive continuous improvement of design practices
Contribute to UX standards and governance practices
Requirements
6+ years of experience in UX, product design, or service design
At least 2 years in a people-management role
Strong portfolio showcasing your work
Proven experience designing authenticated or account-based digital experiences, in insurance, financial services, or enterprise products & services
Strong understanding of UX best practices, user-centered methods, and accessibility standards
Experience with a range of research methods, including multi-variate testing
Experience working in complex, regulated environments
Ability to clearly communicate design decisions to both technical and non-technical stakeholders
Optional but beneficial experience: Experience with analytics and experimentation tools
Familiarity with enterprise-level design systems
Bilingualism (English & French) is considered an asset
Benefits
Compelling rewards package including base compensation
Eligibility for annual bonus
Retirement savings
Share plan
Health benefits
Personal wellness
Volunteer opportunities
Hybrid flexible work model
Outstanding career development opportunities
Support for professional development education
Competitive vacation package with option to purchase 5 extra days off per year
Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion
Corporate wellness programs to support physical and mental health
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