Senior Manager leading product design for Relay, a digital banking platform. Enhancing design quality and team collaboration across multiple product areas in a hybrid environment.
Responsibilities
Lead and support a group of product designers across multiple product areas, helping them deliver consistently high-quality, user-centered work
Set and uphold a high bar for design quality and UX craft, providing clear, actionable feedback through critiques and coaching
Partner closely with Product and Engineering leaders to shape problems early, make smart tradeoffs, and drive strong cross-functional collaboration
Advocate for foundational UX improvements alongside new feature work, ensuring critical customer needs don’t get lost in the roadmap
Ensure designs are thoughtful, feasible, and grounded in technical reality by collaborating deeply with engineering partners
Contribute to and evolve Relay’s design systems, improving consistency, flexibility, and scalability across the product
Balance near-term delivery with long-term systems thinking, making pragmatic decisions under real constraints
Stay close to the work: *while this is a leadership role, there may be times you’ll roll up your sleeves or step in to help move things forward*
Requirements
Have significant experience leading and mentoring product designers, including managing experienced designers
Bring exceptional design taste and judgment, with a clear point of view on what makes products feel intuitive, usable, and well-crafted
Are deeply grounded in UX fundamentals and systems thinking, considering flows, states, edge cases, and long-term implications - not just screens
Can clearly articulate design decisions, especially when the right answer isn’t obvious
Are comfortable operating in ambiguity, making thoughtful tradeoffs in fast-moving environments
Partner effectively across product and engineering around a shared vision, understanding technical constraints and implementation realities
Are motivated by outcomes. You are product minded, and think beyond deliverables to user and business impact
Are energized by building and improving things over time, even when the environment isn’t perfect
Nice to have: Experience working on complex, B2B, or systems-heavy products
Experience scaling teams or design practices as a product organization grows
Experience owning or evolving a design system
Working familiarity with frontend technologies (HTML, CSS, JavaScript/TypeScript)
Experience at a startup or scaling company.
Benefits
Competitive salary and meaningful equity: Relay employees are Relay owners, complete with equity and a competitive salary.
Comprehensive health benefits: enjoy full health benefits from day one. We offer flexible Health or Wellness Spending Accounts and medical, dental, and vision coverage for you and your dependents.
Flexible vacation and time off: every team member starts with 15 vacation days and 5 flex days to use as needed, plus an extra week of office closure during the end-of-year holidays so you can take time off to recharge and come back better for our customers.
Parental leave with top-up: we offer 12 weeks off with a 100% salary top-up for all full-time employees, regardless of location, and accessible for all parents: birthing, non-birthing, and adoptive.
Hybrid work environment: we value meaningful collaboration and connection at our Toronto office 3 days a week, with lunch, snacks, and beverages on us.
Dog-friendly space: can dogs really make you happy and healthy? We don’t know for sure, but since we don’t want to chance it, our office is 100% floof-friendly.
Personal and professional growth: through ongoing feedback, mentorship, and coaching, work with peers and leaders who are invested in your growth and success.
Top-tier equipment: as a Mac-first company, our Toronto offices have everything you need to produce your best work comfortably, from multiple screens to ergonomic seating.
Social connection: we believe in celebrating our wins with two annual company-wide get-togethers, quarterly team events, happy hours, and special events and networking opportunities.
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