Senior UX Designer leading user experience design for complex applications at Citi. Managing product vision, design processes, and stakeholder alignment while mentoring teams for impactful digital experiences.
Responsibilities
Drive and support product vision from concept to production
Proactively understand and incorporate user learnings to know when to enhance or sunset existing products
Provide cross-organizational and cross-disciplinary solutions across the company
Use creative process and design thinking to improve products
Support business stakeholders to create or improve marketing campaign strategies and their effectiveness
Launch, manage and optimize digital feature enhancements across all channels, and closely monitor, measure, and report on feature performance
Provide thought leadership through hard-hitting, high quality data analysis and research
Evaluate new product concepts for viability and present them to senior stakeholders for approval
Convert ideas into design concepts to provide direction to UX and UI Designers
Be able to listen well, effectively negotiate, and diplomatically manage conflicting points of view, as well as influence others in an organization to ensure alignment and progress
Train stakeholders on new products and interfaces, including new features and customer experience.
Be able to work with and manage outside vendors and agencies, and own stewardship of their work and deliverables
Propose and identify ground-breaking solutions that can be executed once approved by stakeholders
Demonstrates ability to attract senior talent
Facilitates understanding of broader organizational tenets and strategic goals for department
Recognizes trends for larger-scale development needs within and across teams and builds plans to develop skills
Shares talent development best practices across organization
Audits department goals to ensure alignment with broader organizational goals; is accountable for department performance against goals
Sets high performance standards for department
Plans and advocates for department resources
Develops and communicates department vision that supports the broader organizational vision
Ensures team culture consistently demonstrates alignment with leadership principles; visibly ties department decisions to leadership principles and tenets
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Requirements
10+ years of relevant work experience
8+ years UX design experience
8+ years of experience designing delightful user experiences for a range of responsive desktop, web and native mobile apps
5+ years and expertise in Figma and other relevant UX design and research software tools
3+ years experience within software development domain
3+ leading projects in technical domain.
Strong analytical and quantitative skills; Data driven and results-oriented
Experience in running high traffic, distributed, cloud based services
Experience in affecting large culture change
Experience leading infrastructure programs
Skilled at working with third party service providers
Exceptional communication and presentation skills.
Financial services and/or fintech industry experience preferred.
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