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About the role

  • Network Operations Manager leading operational excellence for AXON Networks’ AI-driven ISP orchestration platform. Automating network operations, governing service readiness, and improving reliability across customer-facing services.

Responsibilities

  • Establish and lead the management system enabling Network Operations to deliver reliable, predictable, and continuously improving production services
  • Build and lead the Operational Excellence function, including its operating model, roadmap, governance, and talent
  • Own the automation and tooling strategy for Network Operations
  • Define and govern operational-readiness criteria for new products, services, and significant changes before production handoff
  • Design and run the operational cadence, including service reviews, reliability reviews, action tracking, risk reviews, and executive reporting
  • Define standards, procedures, controls, and ownership models across Support, Operations, and Operational Excellence
  • Develop a maturity roadmap and prioritize improvements using service performance, operational risk, and business impact
  • Lead root-cause-driven improvement programs and ensure corrective actions produce durable outcomes
  • Own the Network Operations automation and tools roadmap, intake process, and value measurement
  • Guide Automation & Tools Engineers in building self-service workflows, integrations, observability enhancements, and safe operational automation
  • Measure automation impact through toil reduction, faster recovery, fewer errors, and improved service consistency
  • Define production-readiness standards covering observability, alerting, support model, runbooks, SLOs, capacity, resilience, security, recovery, ownership, and escalation
  • Review Engineering designs for operational readiness; identify gaps, risks, and acceptance conditions before launch or handoff
  • Ensure Support and Operations teams receive the knowledge, access, documentation, tooling, and training required to support new services
  • Track readiness exceptions and post-launch stabilization commitments to closure
  • Build dashboards and scorecards for availability, reliability, incident performance, change health, support quality, toil, automation value, and improvement delivery
  • Translate operational data into priorities and decision-ready reporting for the Director of Network Operations and executive stakeholders
  • Create mechanisms to capture lessons, standardize effective practices, and sustain gains
  • Set clear outcomes, coach team members, and build a culture of accountability, curiosity, service, and continuous improvement
  • Influence across organizational boundaries and resolve competing priorities using data, customer impact, and operational risk
  • Act as a trusted delegate to the Director of Network Operations for operational-excellence initiatives and governance forums
  • Work hands-on in day-to-day operations, debugging, and execution
  • Partner closely with Support, Operations, SRE, Engineering, DevOps, QA, Database Engineering, Product, and Security

Requirements

  • 8+ years of experience supporting or operating large-scale production environments
  • 8+ years of experience across technology operations, production operations, reliability, service management, operational excellence or related disciplines
  • 3+ years leading people or major cross-functional programs
  • Experience supporting broadband, telecommunications, networking, or service provider solutions
  • Strong understanding of customer-premises equipment (CPE), including Broadband Gateways, Residential Gateways, routers, ONTs, Wi-Fi access points, and mesh networking solutions
  • Experience working with Internet Service Providers (ISPs) or telecommunications operators as customers
  • Experience partnering with Software Engineering teams responsible for embedded software, firmware, networking platforms, or cloud services
  • Strong understanding of Google Cloud Platform (GCP) and Oracle Cloud Infrastructure (OCI)
  • Experience working with DevOps and Platform Engineering teams supporting CI/CD pipelines and production deployments
  • Experience supporting distributed microservice-based applications running in Kubernetes or containerized environments
  • Strong understanding of production monitoring and observability platforms such as Grafana, Prometheus, Datadog, Splunk, and ELK/OpenSearch
  • Experience leading production incident response for customer-facing services
  • Strong understanding of TCP/IP, DNS, DHCP, routing, VPN, load balancing, and firewalls
  • Experience coordinating production changes across Engineering, DevOps, QA, Database Engineering, Cloud Engineering, and Security teams
  • Demonstrated success building or materially improving operational practices in complex, customer-facing production environments
  • Strong knowledge of incident, problem, change, service transition, observability, reliability, and continuous-improvement practices
  • Experience creating automation or tooling roadmaps and partnering with engineers to deliver measurable operational outcomes
  • Ability to define useful metrics, analyze trends, and communicate decisions and risks clearly to technical and executive audiences
  • Bachelor’s degree in engineering, computer science, information systems, operations, or equivalent practical experience
  • Preferred: hands-on familiarity with APIs, scripting, and modern delivery practices
  • Preferred: experience scaling operations across multiple customers, regions, or a 24×7 support model
  • Preferred: familiarity with TR-069, TR-369 (USP), or similar remote device management protocols
  • Preferred: experience supporting ACS or cloud-based device management platforms
  • Preferred: understanding of DOCSIS, GPON/XGS-PON, or FTTH environments
  • Preferred: experience building operational readiness programs for firmware or cloud service releases
  • Preferred: experience working with large service providers such as cable operators, telecommunications companies, or broadband providers

Benefits

  • Equal opportunities and non-discrimination in recruitment processes
  • Inclusive and diverse working environment

Job type

Contract

Experience level

SeniorLead

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

CloudDNSFirewallsGoogle Cloud PlatformGrafanaKubernetesOraclePrometheusSplunkTCP/IP

Location requirements

RemoteCanada

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