Network Operations Manager leading operational excellence for AXON Networks’ AI-driven ISP orchestration platform. Automating network operations, governing service readiness, and improving reliability across customer-facing services.
Responsibilities
Establish and lead the management system enabling Network Operations to deliver reliable, predictable, and continuously improving production services
Build and lead the Operational Excellence function, including its operating model, roadmap, governance, and talent
Own the automation and tooling strategy for Network Operations
Define and govern operational-readiness criteria for new products, services, and significant changes before production handoff
Design and run the operational cadence, including service reviews, reliability reviews, action tracking, risk reviews, and executive reporting
Define standards, procedures, controls, and ownership models across Support, Operations, and Operational Excellence
Develop a maturity roadmap and prioritize improvements using service performance, operational risk, and business impact
Lead root-cause-driven improvement programs and ensure corrective actions produce durable outcomes
Own the Network Operations automation and tools roadmap, intake process, and value measurement
Guide Automation & Tools Engineers in building self-service workflows, integrations, observability enhancements, and safe operational automation
Measure automation impact through toil reduction, faster recovery, fewer errors, and improved service consistency
Define production-readiness standards covering observability, alerting, support model, runbooks, SLOs, capacity, resilience, security, recovery, ownership, and escalation
Review Engineering designs for operational readiness; identify gaps, risks, and acceptance conditions before launch or handoff
Ensure Support and Operations teams receive the knowledge, access, documentation, tooling, and training required to support new services
Track readiness exceptions and post-launch stabilization commitments to closure
Build dashboards and scorecards for availability, reliability, incident performance, change health, support quality, toil, automation value, and improvement delivery
Translate operational data into priorities and decision-ready reporting for the Director of Network Operations and executive stakeholders
Create mechanisms to capture lessons, standardize effective practices, and sustain gains
Set clear outcomes, coach team members, and build a culture of accountability, curiosity, service, and continuous improvement
Influence across organizational boundaries and resolve competing priorities using data, customer impact, and operational risk
Act as a trusted delegate to the Director of Network Operations for operational-excellence initiatives and governance forums
Work hands-on in day-to-day operations, debugging, and execution
Partner closely with Support, Operations, SRE, Engineering, DevOps, QA, Database Engineering, Product, and Security
Requirements
8+ years of experience supporting or operating large-scale production environments
8+ years of experience across technology operations, production operations, reliability, service management, operational excellence or related disciplines
3+ years leading people or major cross-functional programs
Experience supporting broadband, telecommunications, networking, or service provider solutions
Strong understanding of customer-premises equipment (CPE), including Broadband Gateways, Residential Gateways, routers, ONTs, Wi-Fi access points, and mesh networking solutions
Experience working with Internet Service Providers (ISPs) or telecommunications operators as customers
Experience partnering with Software Engineering teams responsible for embedded software, firmware, networking platforms, or cloud services
Strong understanding of Google Cloud Platform (GCP) and Oracle Cloud Infrastructure (OCI)
Experience working with DevOps and Platform Engineering teams supporting CI/CD pipelines and production deployments
Experience supporting distributed microservice-based applications running in Kubernetes or containerized environments
Strong understanding of production monitoring and observability platforms such as Grafana, Prometheus, Datadog, Splunk, and ELK/OpenSearch
Experience leading production incident response for customer-facing services
Strong understanding of TCP/IP, DNS, DHCP, routing, VPN, load balancing, and firewalls
Experience coordinating production changes across Engineering, DevOps, QA, Database Engineering, Cloud Engineering, and Security teams
Demonstrated success building or materially improving operational practices in complex, customer-facing production environments
Strong knowledge of incident, problem, change, service transition, observability, reliability, and continuous-improvement practices
Experience creating automation or tooling roadmaps and partnering with engineers to deliver measurable operational outcomes
Ability to define useful metrics, analyze trends, and communicate decisions and risks clearly to technical and executive audiences
Bachelor’s degree in engineering, computer science, information systems, operations, or equivalent practical experience
Preferred: hands-on familiarity with APIs, scripting, and modern delivery practices
Preferred: experience scaling operations across multiple customers, regions, or a 24×7 support model
Preferred: familiarity with TR-069, TR-369 (USP), or similar remote device management protocols
Preferred: experience supporting ACS or cloud-based device management platforms
Preferred: understanding of DOCSIS, GPON/XGS-PON, or FTTH environments
Preferred: experience building operational readiness programs for firmware or cloud service releases
Preferred: experience working with large service providers such as cable operators, telecommunications companies, or broadband providers
Benefits
Equal opportunities and non-discrimination in recruitment processes
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