About the role

Lead enterprise network operations, driving standardization, innovation, and strategy. Oversee incident resolution, root cause analysis, and continuous improvement for network performance and security.

Responsibilities

Reporting to the Sr. Manager, End User Services, the Network Operations Lead is a trusted advisor to senior leadership, influencing decisions and driving standardization, innovation, and enterprise network strategy. This role provides operational leadership to drive continuous improvement of Ledcor's enterprise network and communications environment, including LAN/WAN, wireless, VPN, Azure networking services, and Fortinet-based security solutions. As a subject matter expert, you will provide leadership and direction ensuring network services are secure, resilient, scalable, and aligned with business and technology objectives. Partnering with Network Engineers, infrastructure architects, cybersecurity teams, cloud teams, vendors, and business stakeholders, the Network Operations Lead will lead the resolution of multifaceted incidents, deliver root cause analysis, and drive improvement initiatives that enhance network performance, reliability, security, and operational maturity. Providing functional leadership and direction to Network Engineers, guiding the execution of business strategies and goals.

Minimum 8 years of experience in enterprise network operations, infrastructure support, and IT service management. Minimum 6 years of experience leading network operations teams in complex enterprise environments. Minimum 5 years of experience supporting enterprise network architecture, connectivity services, cloud networking, and security solutions. Minimum 5 years of experience managing ISP, telecommunications, and third-party vendor relationships. Minimum 5 years of experience in incident, problem, and change management, governance, and continuous service improvement. Minimum 5 years of experience supporting hybrid cloud environments, Azure networking, enterprise integrations, and business-critical network services. Strong technical expertise in firewalls, SD-WAN, secure connectivity, Fortinet technologies (including FortiGate), and cloud networking solutions. Proven ability to lead, coach, and develop technical teams while building effective relationships with vendors, service providers, and stakeholders. Excellent communication, analytical, troubleshooting, and decision-making skills, with the ability to translate technical issues into business impacts and recommendations.

Competitive total rewards package providing compensation and benefits that support physical, mental and financial wellbeing. Opportunities to develop skills and knowledge. Recognized as one of Canada's Best Diversity Employers, Canada's Most Admired Corporate Cultures, and a Top 100 Inspiring Workplace in North America.