Network Operations Analyst supporting SLF network infrastructure operations and maintenance. Collaborating with internal and external teams to resolve connectivity issues and improve services.
Responsibilities
Be part of a team that supports 1st level issues for the SLF network infrastructure
Accept user requests, triage and analyze them, then complete or assign and handle incidents and problems per ITIL model
Follow ITIL model for any changes required to network devices
Use hardware and software knowledge to ensure solutions integrate well into existing environment
Work with Operations Command Centre for any Incident tickets transferred to our group, and ensure KB's are accurate
Work with 2nd and 3rd level teams to ensure documentation is accurate
Be flexible in managing workday across a multi-site location (some travel possible between Toronto, Waterloo, and Wellesley)
Use project-planning skills to complete assigned tasks on time and on budget
Consult with internal and external clients to determine requirements for successful project deliverables
Act as an interface and provide advice and backup to other analysts and network support personnel
Work with external vendors and service providers as required
Work with other infrastructure teams to ensure services are operational for our clients
Some overtime (outside regular business hours) may be required
Requirements
Experience in supporting network devices
Knowledge of TCP/IP and related protocols
Knowledge of LAN / WAN technologies/platforms - - routers / switches / analyzers / routing protocols / network management
Knowledge of DNS / DHCP
Knowledge of Load Balancing, VPN gateways, Firewalls
Computer Science, Math or Engineering degree / diploma
Certified in Industry recognized certifications such as Cisco's CCENT/CCT, CCNA
Understanding of Cabling types and etiquette
Benefits
Flex hours and Flexible hybrid work model including in-country work-from-home if you prefer.
Competitive salary and bonus structure influenced by market range data
Pension, stock and savings programs to help build and enhance your future financial security
A friendly, collaborative, and inclusive culture
Be part of our continuous improvement journey in developing the next greatest digital enterprise experience.
Work and professional development that is united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.
A common sense dress code, where you decide how you dress based on your day.
The opportunity to move along a variety of career paths with amazing networking potential.
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