Network Operations Analyst – Entry Level

Posted 3 weeks ago

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About the role

  • Network Operations Analyst supporting SLF network infrastructure operations and maintenance. Collaborating with internal and external teams to resolve connectivity issues and improve services.

Responsibilities

  • Be part of a team that supports 1st level issues for the SLF network infrastructure
  • Accept user requests, triage and analyze them, then complete or assign and handle incidents and problems per ITIL model
  • Follow ITIL model for any changes required to network devices
  • Use hardware and software knowledge to ensure solutions integrate well into existing environment
  • Work with Operations Command Centre for any Incident tickets transferred to our group, and ensure KB's are accurate
  • Work with 2nd and 3rd level teams to ensure documentation is accurate
  • Be flexible in managing workday across a multi-site location (some travel possible between Toronto, Waterloo, and Wellesley)
  • Use project-planning skills to complete assigned tasks on time and on budget
  • Consult with internal and external clients to determine requirements for successful project deliverables
  • Act as an interface and provide advice and backup to other analysts and network support personnel
  • Work with external vendors and service providers as required
  • Work with other infrastructure teams to ensure services are operational for our clients
  • Some overtime (outside regular business hours) may be required

Requirements

  • Experience in supporting network devices
  • Knowledge of TCP/IP and related protocols
  • Knowledge of LAN / WAN technologies/platforms - - routers / switches / analyzers / routing protocols / network management
  • Knowledge of DNS / DHCP
  • Knowledge of Load Balancing, VPN gateways, Firewalls
  • Computer Science, Math or Engineering degree / diploma
  • Certified in Industry recognized certifications such as Cisco's CCENT/CCT, CCNA
  • Understanding of Cabling types and etiquette

Benefits

  • Flex hours and Flexible hybrid work model including in-country work-from-home if you prefer.
  • Competitive salary and bonus structure influenced by market range data
  • Pension, stock and savings programs to help build and enhance your future financial security
  • A friendly, collaborative, and inclusive culture
  • Be part of our continuous improvement journey in developing the next greatest digital enterprise experience.
  • Work and professional development that is united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.
  • A common sense dress code, where you decide how you dress based on your day.
  • The opportunity to move along a variety of career paths with amazing networking potential.

Job type

Full Time

Experience level

Entry level

Salary

CA$65,000 - CA$105,000 per year

Degree requirement

Bachelor's Degree

Tech skills

DNSFirewallsTCP/IP

Location requirements

HybridWaterlooCanada

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