Bauer Hockey is the world's leading designer, developer, manufacturer and marketer of ice hockey equipment.
Founded in Kitchener, Ontario in 1927, Bauer developed the first skate with a blade attached to a boot, forever changing the game of hockey.
Since then, Bauer has continued to develop the most innovative products in the industry.

Bauer Hockey

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ecommerce

Bauer Hockey is a leading manufacturer and retailer of ice hockey equipment and apparel. The company offers a wide range of products including skates, sticks, protective gear, helmets, and other accessories for hockey players of all levels. Additionally, Bauer Hockey provides custom gear options and collaborates with other brands to expand their apparel collections. The company operates an MVP loyalty program that rewards customers through exclusive offers and sweepstakes.

Bauer Hockey is the world's leading designer, developer, manufacturer and marketer of ice hockey equipment. Founded in Kitchener, Ontario in 1927, Bauer developed the first skate with a blade attached to a boot, forever changing the game of hockey. Since then, Bauer has continued to develop the most innovative products in the industry.

• Engage with English- and French-speaking consumers through calls, chats, and emails regarding product and service inquiries
• Assist with e-commerce transactions
• Process replacement orders
• Process shortages and substitutions, with follow-up communication
• Investigate missing or lost packages and liaise with logistics teams and carriers to resolve delivery discrepancies
• Manage and process warranty claims in accordance with policy, offering equivalent substitutions when necessary
• Handle escalations and involve the manager as appropriate
• Identify and process parts replacements and shipments
• Maintain product and systems knowledge through internal training and educational sessions
• Communicate with teammates and liaise with internal departments as needed

E-Commerce & Warranty Representative

E-Commerce and Warranty Representative supporting Bauer hockey consumers and retail partners. Handling bilingual inquiries, online transactions, replacements, deliveries, and warranty claims.

• Communicate directly with consumers (by phone, chat, and email) regarding product and service inquiries, while meeting service quality standards for both English- and French-speaking customers
• Assist with e-commerce transactions
• Process replacement orders
• Manage inventory and substitutions, including follow-up
• Investigate missing or lost packages, working with our logistics teams and carriers to resolve delivery issues
• Identify issues and manage or process consumer and business partner requests in accordance with the warranty policy, proposing equivalent replacement solutions when necessary
• Manage requests requiring review, escalating to the appropriate manager when necessary
• Identify and ship replacement parts
• Keep product and system knowledge up to date through internal training
• Communicate with colleagues and liaise with internal departments as needed

E-Commerce and Warranty Representative

E-Commerce and warranty representative supporting Bauer Hockey consumers and retailers. Handling online transactions, replacement orders, delivery issues, and warranty claims remotely in Canada.

Bauer Hockey

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E-Commerce & Warranty Representative

Bauer Hockey

E-Commerce and Warranty Representative

Bauer Hockey