Technical Support Analyst supporting EcoOnline’s workplace safety and sustainability SaaS customers. Troubleshooting, triaging, documenting, and resolving issues across multiple support channels.
About the role
- Junior Technical Support Analyst supporting enterprise systems, integrations, and digital transformation projects. Contributing to system analysis, testing, documentation, and stakeholder issue resolution.
Responsibilities
- Gather and document business and system requirements
- Support system analysis, configuration, testing, and implementation activities
- Work with technical and business stakeholders to resolve system issues
- Support software integrations and process improvement initiatives
- Prepare project documentation, user guides, and training materials
- Participate in workshops, testing cycles, and solution design discussions
Requirements
- 1–3 years of experience in a systems analyst, business analyst, software, or technology-related role
- Degree in Computer Science, Software Engineering, Information Systems, Data Science, or similar field
- Strong analytical and problem-solving skills
- Basic understanding of databases, APIs, and software development concepts
- Proficiency in Microsoft Excel and Office tools
- Excellent communication and stakeholder engagement skills
- Eagerness to learn and develop within a fast-paced consulting environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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