Remote part - time dispatcher coordinating emergency calls, client work orders, and vehicle routes for a Canadian commercial cleaning provider. Supporting clients and internal teams across Canada.
About the role
- Process Manager optimizing operational processes for BCD Travel’s corporate travel services. Driving scalable solutions, technology readiness, and improvements in efficiency and customer outcomes.
Responsibilities
- Conduct discovery sessions to identify business requirements and design processes aligned with business objectives and best practices
- Partner with Operations to identify servicing needs, operational challenges, and improvement opportunities
- Provide recommendations and future-state solutions aligning operational capabilities with business needs
- Drive initiatives improving operational efficiency, service consistency, quality, and customer outcomes
- Support implementation of new technologies, operational initiatives, and service model changes
- Partner with Product and Technology teams to support operational readiness for technology initiatives
- Support testing, adoption planning, communication, training support, and post-implementation stabilization
- Assist with organizational change initiatives, transformation efforts, and operational improvement programs
Requirements
- Prior corporate travel experience
- Experience in operations, process improvement, project management, consulting, or program management
- Experience designing and documenting requirements, processes, workflows, and scope of services
- Knowledge of GDS Amadeus
- Strong analytical and problem-solving capabilities
- Experience supporting cross-functional initiatives
- Excellent communication, facilitation, and presentation skills
Benefits
- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days
- Compensation package including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- Inclusive work environment where diversity is celebrated
- Charitable activities in communities across the globe
- Reasonable and necessary accommodations
Job title
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Experience level
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Degree requirement
No Education Requirement
Location requirements
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