Senior IT/Telecom Manager leading engineering teams and strategic technology initiatives for CBC/Radio - Canada, Canada’s public broadcaster. Managing infrastructure, projects, procurement and technical standards.
About the role
- IT and Identity Manager owning Okta, SaaS, endpoint, and automation operations for Benepass, a customizable employee-benefits fintech platform. Setting IT direction and scalable service processes.
Responsibilities
- Own the IT roadmap, priorities, and operating processes
- Set measurable goals, coordinate dependencies, and communicate progress, risks, and resource needs to stakeholders
- Own Okta, identity governance, HRIS identity integration, and automated provisioning and deprovisioning
- Maintain reliable identity data, role-based access, SSO integrations, and access review processes with Security and People Operations
- Own the reliability, configuration, and lifecycle of the SaaS portfolio and managed devices, including Google Workspace and Jamf
- Maintain asset records, device compliance, application ownership, and appropriate data handling
- Own onboarding, role changes, and offboarding with People Operations
- Define responsibilities, approvals, and fulfillment procedures for employee lifecycle processes
- Set support priorities, response and resolution targets, and escalation paths
- Track backlog, service performance, and recurring issues
- Resolve complex incidents and eliminate underlying causes
- Establish IT processes, documentation, and operating standards that enable consistent execution and organizational scale
- Provide technical guidance, establish best practices, and ensure critical workflows have appropriate documentation and backup coverage
- Design and deliver reliable workflows using APIs, scripting, Okta Workflows, and platforms such as n8n
- Manage IT vendors, renewals, licensing, and spend planning with Finance and the Head of Infosec & GRC
- Use service metrics, SaaS utilization, and device compliance data to guide investment and improvement
- Partner with Engineering, People Operations, Security, and Finance
- Provide support coverage when needed while making capacity constraints and project impacts visible
- Report to the Head of Infosec & GRC
Requirements
- 5+ years in IT systems, identity, or SaaS administration, with demonstrated ownership of services or programs in a growing technology organization
- Strong hands-on experience with Okta administration, Workflows, Identity Governance, SSO integrations, and automated identity lifecycle management
- Experience setting priorities, coordinating stakeholders, and delivering cross-functional projects
- Experience supervising or coaching support staff and delegating work with clear accountability
- Proven ownership of SaaS administration, licensing, integrations, and data governance
- Practical expertise with Jamf Pro and Google Workspace Admin for Mac and Chromebook environments
- Proficiency with APIs and scripting such as Python, shell scripting, or Google Apps Script
- Experience building, troubleshooting, and maintaining operational workflows
- Ability to define support processes, service targets, asset controls, and useful operational metrics
- Clear written and verbal communication, sound prioritization, and ability to explain tradeoffs, resolve competing needs, and raise risks early
- Preferred: experience building or leading a small IT function in a growing SaaS company
- Preferred: familiarity with Cloudflare ZTNA and other secure access solutions
- Preferred: experience supporting SOC 2, HITRUST, or similar assurance programs through IT controls, documentation, and evidence
- Preferred: experience with zero-trust environments and modern endpoint security tooling
- Preferred: experience integrating HRIS data with identity platforms and automating employee lifecycle processes
- Preferred: experience with n8n or comparable workflow platforms, SaaS consolidation, and migrations from fragmented automation tools
- Must be based in the United States or Canada
Benefits
- Equity
- 95% coverage of medical, dental, and vision
- $250 WFH setup (one time)
- $500/year Learning & Development Benefit
- $150/month cell phone + internet
- $100/month Wellness
- $100/month Co-working and Commuter Benefit
- Several team onsites a year
- Flexible PTO
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