Delivery Manager leading SAP Business One implementation teams at Vision33, a global cloud ERP and business transformation partner. Owning delivery performance, people leadership, and commercial outcomes across Eastern Canada.
About the role
- Beneva claims agent serving French- and English-speaking clients during auto and property insurance claims. Opening files, validating coverage, confirming liability, and coordinating vehicle services.
Responsibilities
- Receive calls concerning automobile and property claims for personal and commercial insurance across Beneva and l’Unique
- Initiate the opening of a claim file
- Collect information to assess contract validity, compliance with policy conditions, and admissibility of the loss
- Confirm the insured’s liability and applicable deductible
- Refer insureds to partner automobile suppliers for damage assessment, vehicle repairs, and vehicle rentals
- Schedule appraisal appointments with insureds
- Support the claims sector by performing related tasks
- Perform other tasks at the manager’s request
- Serve as a key first point of contact for francophone and anglophone clients during automobile or home claims
- Build trust and accompany insureds professionally and empathetically throughout claim intake and handling
Requirements
- Possess a vocational diploma (DEP) or equivalent
- Experience in customer service
- Comfortable with telephone conversations
- Mastery of French, spoken and written
- Advanced mastery of English, spoken and written
- Selected candidates must take an English test
- Ability to interact with anglophone colleagues, partners, clients, and suppliers
Benefits
- Defined benefit pension plan
- Group insurance for you and your family
- Flexible schedule
- Vacation time
- Hybrid work mode, splitting time between the office and home
- Telemedicine service
- Employee Assistance Program
- Health and well-being support team
- Professional development and ability to enhance knowledge and develop abilities
- Equal opportunity workplace
- Support for social engagement and community involvement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
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