Product Designer II designing seamless omnichannel experiences across Best Buy Canada’s app, website, and stores. Conducting research and contributing to scalable design systems.
Responsibilities
Frame customer and business problems, needs, and opportunities to help teams align
Design end-to-end omnichannel experiences across mobile app, bestbuy.ca, and in-store touchpoints
Create flows, interactions, and interfaces connecting digital and in-store touchpoints
Apply design systems, patterns, and frameworks for consistency and scalability
Plan and conduct qualitative and quantitative research
Synthesize research findings into actionable insights for product, service, and business decisions
Translate user insights, product strategy, and business goals into problem statements and scalable design solutions
Collaborate with Product Managers, Engineers, Marketing, and cross-functional stakeholders
Leverage modern design tools and AI capabilities to accelerate exploration, iteration, and communication
Contribute to shared design systems, documentation, and best practices
Report to the Experience Design Lead for the One Best Buy Team
Requirements
5+ years of product design experience across strategy, research, interaction/UI design, and validation
Experience designing end-to-end experiences over multiple touchpoints, spanning digital and physical channels
Ability to ramp up quickly on in-flight work and deliver within set timelines
Strong communication and stakeholder management across organizational levels
Comfortable facilitating through ambiguity to drive cross-functional alignment
Experience in complex, agile, product-driven environments with multi-platform systems (legacy and modern)
Experience with Figma, Confluence, and Jira
Exposure to and knowledge of best practices for AI-enabled tools, design systems, accessibility standards
Proactive, growth-oriented mindset
Benefits
Remote-first work environment
Employee discounts on awesome tech from day one
Flexible health benefits and wellness program
Training programs to build new and transferable skills
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