Senior Support Engineer troubleshooting AGFA healthcare IT solutions and cloud environments. Improving monitoring, preventing incidents, and supporting global customers through complex technical escalations.
About the role
- Remote Technical Support Representative providing technical support via phone and chat. Joining Geek Squad to assist clients across Canada with technology products.
Responsibilities
- Identifying and recommending solutions based on customers’ needs
- Facilitating product repair, troubleshooting, upgrades, installations, and other services using an online portal and remote desktop software
- Tutoring clients on the proper use of their products
- Completing training to continuously improve the client experience
- Having fun while being the best!
Requirements
- 1+ years of call center or help desk experience
- Experience in troubleshooting and/or repairing devices
- Completion of high school diploma or equivalent
- Verbal and written proficiency in English
- Ability to work 24+ hours per week over 4 to 5 shifts
Benefits
- Remote work environment from anywhere in Canada
- Competitive wages
- Employee discounts on awesome tech from day one
- An enthusiastic, fun, and supportive team culture
- Opportunities to build new skills
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