Bilingual technology consultant supporting Manulife financial advisors with escalated IT issues, Microsoft 365, cybersecurity, and technology adoption across Eastern Canada.
About the role
- Bilingual nurse case manager coordinating patient drug reimbursement and healthcare-provider communication for BioScript Solutions. Managing coverage applications, funding documentation, appointments, and pharmacy processes remotely in Ontario.
Responsibilities
- Manage assigned patient reimbursement and coordination cases for the NavieGo branch
- Serve as the single point of contact for assigned healthcare providers
- Facilitate the entire patient journey and coordinate communication among involved parties
- Coordinate and manage prescription drug coverage applications
- Complete and submit documentation to insurance companies and public funding programs
- Coordinate with insurance companies, physician offices, and healthcare professionals
- Coordinate clinic appointments and drug deliveries within required timelines
- Support and guide patients and healthcare providers throughout the reimbursement process
- Build relationships with patients and healthcare providers
- Apply best practices to maximize patient access to drug coverage
- Coordinate pharmacy processes after funding is obtained
- Apply knowledge of public and private funding systems
- Collaborate with internal teams to streamline reimbursement processes and improve efficiency
- Enhance patient experience and satisfaction
Requirements
- Post-secondary education or equivalent experience
- Qualified Registered Nurse, Licensed Practical Nurse, or Registered Practical Nurse with a valid provincial license
- Minimum of 2 years’ experience in customer/client service and health care reimbursement
- Prior oncology experience preferred
- Experience in the healthcare, pharmaceutical, or insurance industry is an asset
- Bilingualism in French and English is required
- English proficiency required
- Ability to maintain confidentiality when handling sensitive information
- Strong proficiency in Microsoft and Google applications, including Google Apps, Word, and Excel
- Ability to work rotating shifts Monday through Friday, covering 8 AM to 8 PM
- Ability to organize schedules, prioritize tasks, multitask, meet competing deadlines, work independently and in a team, solve problems, and think critically
Benefits
- Growth opportunities and career advancement
- Flexible remote work options
- Competitive salary
- Incentive program
- Comprehensive benefits package
- Healthy and safe work environment
- Workplace accommodations available on request
Job title
Job type
Experience level
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Not specified
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