Business Systems Analyst translating stakeholder needs into software requirements for Boeing Canada’s defense and government services portfolio. Supporting analytics, testing, releases, documentation, and training.
About the role
- Business Analyst optimizing Creatio CRM workflows for Bits In Glass, an AI and automation consulting firm. Gathering requirements, configuring low-code solutions, and driving client success.
Responsibilities
- Gather and document business and functional requirements from stakeholders
- Translate requirements into user stories, epics, and acceptance criteria
- Analyze customer data and usage to identify insights and improvement opportunities
- Map and optimize business processes and customer workflows
- Model and support implementation of process automation
- Collaborate with technical teams to deliver CRM solutions and customizations
- Configure and customize solutions using no-code/low-code tools
- Validate system designs and implementations against business requirements
- Engage with clients to support adoption and resolve delivery challenges
- Lead or support client training and onboarding
- Operate within an agile delivery model and participate in sprint activities
- Work with clients to portion future work
- Work with clients and Bits In Glass sales and delivery teams to identify future-work opportunities, maintain change control, and maximize value-added work
Requirements
- Bachelor’s degree in Business, IT, or related field
- 3–5 years of experience as a Business Analyst, focused on customer success and CRM solutions
- Strong understanding of Customer Success principles and CRM systems, preferably Creatio
- Proven ability to work with cross-functional teams to deliver customer-driven solutions and improve business processes
- Strong communication and interpersonal skills
- Enterprise client experience
- Experience with data analysis, reporting tools, and presenting insights
- Ability to manage multiple projects and prioritize tasks
- Strong analytical skills
- Experience with process mapping and identifying improvement areas
- Excellent written and verbal communication skills
- Problem-solving abilities focused on customer-centric solutions
- Strong project management skills with attention to deadlines and quality
- Customer-first mindset
- Technical knowledge of low-code platforms and system integrations
- Meticulous attention to detail in documentation and solution delivery
- Experience with Jira or DevOps
- Certifications in CRM platforms or customer success management are a plus
Benefits
- Supportive, collaborative team environment
- Great Place to Work recognition
- Industry partner awards
- Opportunities to deepen expertise and grow skills
- Meaningful work solving real-world business challenges
- Full-time employment
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