Business Systems Analyst translating stakeholder needs into software requirements for Boeing Canada’s defense and government services portfolio. Supporting analytics, testing, releases, documentation, and training.
About the role
- Business Analyst delivering Creatio CRM solutions for Bits In Glass, an AI and automation consulting firm. Optimizing workflows, supporting automation, and driving customer success.
Responsibilities
- Gather and document business and functional requirements from stakeholders
- Translate requirements into user stories, epics, and acceptance criteria
- Analyze customer data and usage to identify insights and improvement opportunities
- Map and optimize business processes and customer workflows
- Model and support implementation of process automation
- Collaborate with technical teams to deliver CRM solutions and customizations
- Configure and customize solutions using no-code/low-code tools
- Validate system designs and implementations against business requirements
- Engage with clients to support adoption and resolve delivery challenges
- Lead or support client training and onboarding
- Operate within an agile delivery model and participate in sprint activities
- Work with clients and Bits In Glass sales and delivery teams to identify future-work opportunities, maintain change control, and maximize value-added work
Requirements
- Bachelor’s degree in Business, IT, or related field
- 3–5 years of experience as a Business Analyst, focused on customer success and CRM solutions
- Strong understanding of Customer Success principles and CRM systems, with a strong preference for Creatio
- Proven ability to work with cross-functional teams to deliver customer-driven solutions and improve business processes
- Enterprise client experience
- Experience with data analysis, reporting tools, and presenting insights
- Ability to manage multiple projects and prioritize tasks
- Strong analytical, communication, interpersonal, problem-solving, project management, and customer-centric skills
- Experience in process mapping and identifying improvement areas
- Technical acumen with low-code platforms and system integrations
- Meticulous attention to detail in documentation and solution delivery
- Experience with Jira or DevOps
- Certifications in CRM platforms or customer success management are a plus
Benefits
- Supportive, driven, collaborative team environment
- Opportunities to grow skills and deepen expertise
- Meaningful work solving real-world business challenges
- Global recognition as a Great Place to Work
- Industry partner awards
- Fun and people-focused workplace
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