Senior IT/Telecom Manager leading engineering teams and strategic technology initiatives for CBC/Radio - Canada, Canada’s public broadcaster. Managing infrastructure, projects, procurement and technical standards.
About the role
- IT Technician remotely supporting Blue Mantis clients with hardware, networks, servers, and cloud migrations. Traveling to customer locations when onsite troubleshooting is required.
Responsibilities
- Provide remote IT support to various Blue Mantis clients
- Troubleshoot hardware and software issues on Windows client operating systems, Mac, and Microsoft server operating systems
- Manage help desk requests submitted by phone, email, or chat
- Document support requests and resolutions in a ticketing system
- Manage complex projects, including on-premises-to-cloud conversions, Exchange to Microsoft 365 migrations, server virtualization, and cloud migrations
- Travel to customer locations to resolve requests requiring onsite visits
- Generate certificate signing requests and private keys securely
- Install and configure certificates on web servers such as IIS
Requirements
- 3–5 years of IT experience supporting end users remotely or onsite
- Minimum of 1 year of experience in a customer service or office support role
- Proficient troubleshooting skills
- Excellent customer service skills and patience
- Experience supporting HP, Dell, Intel, or Lenovo client and server hardware
- Experience supporting Windows 10/11 and Windows Server operating systems from 2012 to 2022
- Knowledge of Hyper-V and VMware ESXi virtualization
- Strong knowledge of Active Directory, Group Policies, DNS, and DHCP
- Network systems knowledge, including switch management, VLANs, routing, and firewall support
- Experience with WatchGuard, SonicWall, Cisco, and Fortinet FortiGate firewalls
- Microsoft 365 administration experience
- Wireless experience managing and supporting autonomous and managed access points
- Related industry certifications such as A+, MCSE, MCSA, MCITP, or CCNA preferred
- Reliable vehicle for travel to customer locations for onsite visits
Benefits
- Mileage reimbursement for travel to customer locations
- Reasonable accommodations for employees with disabilities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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