About the role

IT Technician remotely supporting Blue Mantis clients with hardware, networks, servers, and cloud migrations. Traveling to customer locations when onsite troubleshooting is required.

Responsibilities

Provide remote IT support to various Blue Mantis clients
Troubleshoot hardware and software issues on Windows client operating systems, Mac, and Microsoft server operating systems
Manage help desk requests submitted by phone, email, or chat
Document support requests and resolutions in a ticketing system
Manage complex projects, including on-premises-to-cloud conversions, Exchange to Microsoft 365 migrations, server virtualization, and cloud migrations
Travel to customer locations to resolve requests requiring onsite visits
Generate certificate signing requests and private keys securely
Install and configure certificates on web servers such as IIS

3–5 years of IT experience supporting end users remotely or onsite
Minimum of 1 year of experience in a customer service or office support role
Proficient troubleshooting skills
Excellent customer service skills and patience
Experience supporting HP, Dell, Intel, or Lenovo client and server hardware
Experience supporting Windows 10/11 and Windows Server operating systems from 2012 to 2022
Knowledge of Hyper-V and VMware ESXi virtualization
Strong knowledge of Active Directory, Group Policies, DNS, and DHCP
Network systems knowledge, including switch management, VLANs, routing, and firewall support
Experience with WatchGuard, SonicWall, Cisco, and Fortinet FortiGate firewalls
Microsoft 365 administration experience
Wireless experience managing and supporting autonomous and managed access points
Related industry certifications such as A+, MCSE, MCSA, MCITP, or CCNA preferred
Reliable vehicle for travel to customer locations for onsite visits