Blue Mantis is a security-first, IT solutions and services provider with a 30+ year history of successfully helping clients achieve business modernization by applying next-generation technologies including managed services, cybersecurity and cloud.
Headquartered in Portsmouth, New Hampshire, the company provides digital technology services and strategic guidance to ensure clients quickly adapt and grow through automation and innovation.
Blue Mantis partners with more than 1,500 leading mid-market and enterprise organizations in a multitude of vertical industries.

Blue Mantis

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network-engineer

Blue Mantis is a versatile IT solutions company specializing in optimizing IT environments for cost efficiency and security. They provide managed services, cybersecurity and risk management, cloud solutions, carrier services, networking, and datacenter modernization. With expertise across multiple industries including finance, healthcare, public sector, and manufacturing, Blue Mantis tailors its services to fit the unique needs of its clients. Their aim is to drive digital transformation and foster innovation while prioritizing employee productivity and business growth. Blue Mantis also emphasizes the importance of creating modern workspaces and enhancing developer experiences. Their broad capabilities and strategic focus make them a valuable partner in navigating complex IT landscapes.

Blue Mantis is a security-first, IT solutions and services provider with a 30+ year history of successfully helping clients achieve business modernization by applying next-generation technologies including managed services, cybersecurity and cloud. Headquartered in Portsmouth, New Hampshire, the company provides digital technology services and strategic guidance to ensure clients quickly adapt and grow through automation and innovation. Blue Mantis partners with more than 1,500 leading mid-market and enterprise organizations in a multitude of vertical industries.

• Manage, troubleshoot, and optimize a range of network technologies, including Cisco and Nexus switches, Meraki, Palo Alto, and Check Point firewalls, physical and virtual F5 load balancers, and Cisco SAN switches.
• Ensure network reliability, security, and performance while contributing to documentation and process improvement initiatives.
• Quickly assess and resolve network-related incidents, ensuring minimal disruption to operations.
• Conduct root cause analysis (RCA) and implement preventive measures to avoid recurrence.
• Perform firmware updates, patches, and upgrades across all network devices.
• Monitor network health and performance, identifying and addressing potential issues proactively.
• Create and maintain detailed documentation, including Standard Operating Procedures (SOPs) and technical diagrams.
• Provide timely updates and clear communication to stakeholders during incidents and maintenance activities.
• Collaborate with cross-functional teams to ensure seamless integration of network services.
• Participate in an on-call rotation to provide 24/7 network support when needed.

Network Engineer

Network Engineer managing and optimizing various network technologies for complex customer environments. Ensuring reliability and security while improving documentation and processes.

security-engineer

• Participate in daily network, firewall, and operational support.
• Ability to troubleshoot network issues and failures and follow best practices and troubleshooting methodology to quickly assess current situations, find solutions, and implement changes to correct and/or update network topologies to ensure stability and functionality.
• Provide technical analysis of operational issues and remediations during troubleshooting efforts to ensure documentations and procedures are followed and updated during active events. This includes the ability to report to management.
• Stay up to date on emerging technologies and products, including attaining certifications and participation in industry events as appropriate.
• Work with various stake holders to lead problem solving, evolve system roadmap and take critical decisions.
• Provide clear communication with regular updates/reports to the management team.

Network Security Engineer

Network Security Engineer providing technical support in network operations for Blue Mantis. Involves deployment of technology solutions and troubleshooting network issues.

platform-engineer

• Own the architecture, configuration, and governance of the Power Platform environment.
• Ensure proper management of environments, including managed environments and Data Loss Prevention (DLP) policies.
• Define and enforce Application Lifecycle Management (ALM) standards across all solutions.
• Implement governance frameworks using the Power Platform Center of Excellence (CoE) toolkit.
• Ensure alignment with enterprise security, compliance, and data governance standards.
• Design and build Power Apps, Power Automate workflows, and Copilot-based solutions to meet business requirements.
• Develop scalable solutions leveraging Dataverse and enterprise data models.
• Enable AI-driven capabilities using Copilot Studio and AI Builder where appropriate.
• Integrate Power Platform solutions with Microsoft 365, Azure services, and third-party systems using APIs and connectors.
• Design and implement CI/CD pipelines and deployment strategies aligned to DevOps best practices.
• Manage solution packaging, releases, and promotion across multiple environments.
• Monitor performance, scalability, and reliability of deployed applications and automation solutions.
• Provide advanced troubleshooting and support for production issues within the Power Platform environment.
• Partner with business stakeholders to gather requirements and translate them into technical solutions.
• Enable citizen developers through guided self-service development while maintaining governance guardrails.

Power Platform Engineer

Power Platform Engineer responsible for delivering enterprise-grade automation solutions for Blue Mantis. Designing and managing Power Platform environment while ensuring compliance and governance standards.

it-support

• Resolve problems reported to the call center by phone or web tickets.
• Provide first-level contact and problem resolution for customer issues.
• Provide timely communication on service ticket status and resolution.
• Assist Level I technicians with escalated issues. 
• Update and maintain Help Desk Documentation and knowledgebase articles. 
• Review and update Help Desk documentation as assigned.
• Review and create KB articles.
• Other functions as directed by management.
• Answer phone calls entered into the call center by the SLA.  Resolve or escalated as needed.
• Acknowledge and work on incoming Help Desk web tickets by the SLA guidelines.  Resolve or escalate as needed.
• Work on tickets escalated by Level I engineers.
• Create tickets and return calls to customer within the timeframe stipulated in the standard SLA.
• Quickly and effectively communicate with customers within the SLA timeframe.
• Work with vendor to resolve issues as required.
• Configure/image desktops or laptops as needed.
• Continually update and improve customer network documentation.
• Continuously improve upon technical skills sets within assigned areas of expertise.
• Continuously improve upon soft skill sets required to deliver outstanding customer service in a fast paced environment.
• Regular, predictable and punctual attendance.  May occasionally need to work on holidays.

Help Desk Engineer

Help Desk Engineer providing first-level support for managed services clients in a remote setting. Collaborating with team and resolving client technical issues through various communication channels.

Blue Mantis

About the company

Open jobs

4 jobs found

Network Engineer

Blue Mantis

Network Security Engineer

Blue Mantis

Power Platform Engineer

Blue Mantis

Help Desk Engineer

Blue Mantis