Corporate Banking Summer Analyst supporting Desjardins’ financial services teams in Toronto. Participating in a hybrid 2027 trainee program focused on inclusive client service.
About the role
- Senior NOC Escalation Analyst supporting BMO’s network infrastructure and Check Point and Juniper firewall operations. Troubleshooting incidents, leading escalations, and maintaining critical banking systems.
Responsibilities
- Serve as the highest technical escalation point within NOC operations for network infrastructure incidents
- Act as Subject Matter Expert and escalation contact for Checkpoint and Juniper Firewalls
- Own escalated tickets through resolution, ensuring accurate documentation and timely closure according to SLA requirements
- Lead troubleshooting and resolution of complex routing, switching, firewall, wireless, VPN, and connectivity incidents
- Perform advanced troubleshooting using packet analysis, traffic analysis, logs, monitoring data, and network telemetry
- Support major incident response and lead resolution efforts during outages, migrations, and recovery activities
- Perform root cause analysis and develop permanent corrective solutions
- Restore services, implement changes, and support day-to-day activities for mission-critical systems 24/7/365
- Monitor infrastructure, applications, security, and business transactions; ensure service restoration and SLA compliance
- Provide Help/Service Desk support and coordinate Incident Management
- Deploy changes to production and engage third-party providers during incidents
- Participate in testing cycles and deploy, implement, and provision applications and infrastructure
- Provide technical expertise and oversight on the production floor
- Recommend and implement solutions based on issue analysis and business implications
- Conduct independent analysis and resolve strategic and non-routine issues
- Monitor and track performance; identify operational improvements
- Support deployment activities and manage implementation issues to resolution
- Provide initial triage, investigation, and fast issue/incident resolution
- Provide inbound call assistance to end users for application, technical, and IMACD needs
- Collaborate across the bank and develop operational knowledge assets
- Promote standards and industry best practices
- Share expertise, mentor employees, and build communities of practice
- Provide specialized consulting, analytical, and technical support
- Apply BMO’s Risk Management Framework and comply with policies, laws, and regulations
Requirements
- 7+ years of experience with Checkpoint and Juniper Firewalls; Subject Matter Expert for both Firewalls
- 5+ years of Routing & Switching experience
- Ability to troubleshoot network connectivity end to end
- Experience with Cisco, ACI, and F5 Load balancers
- 5 years of experience with advanced Network & Infrastructure Engineering and Escalation
- Expertise resolving escalated tickets through resolution with accurate documentation and SLA compliance
- Experience troubleshooting complex routing, switching, firewall, wireless, VPN, and connectivity incidents
- Experience using packet analysis, traffic analysis, logs, monitoring data, and network telemetry
- Experience supporting major incident response and service-impacting events
- Experience performing root cause analysis (RCA) and developing permanent corrective solutions
- 5 years of experience with Packet Capture & Protocol Analysis
- Typically 4–7 years of work experience in an IT or business environment and/or BS/BA or MBA/MS in computer science, engineering, information systems, math, or business
- Understanding of IT operating processes for monitoring, logging, and alerting
- Knowledge of support and operations practices, concepts, and technology through formal training and/or work experience
- Technical and/or business functional knowledge of systems, tools, timing, and dependencies
- Deep technical proficiency gained through extensive education and business experience
- In-depth verbal and written communication skills
- In-depth collaboration and team skills
- In-depth analytical and problem-solving skills
- In-depth influence skills
- In-depth data-driven decision-making skills
Benefits
- Performance-based incentives
- Discretionary bonuses
- Health insurance
- Tuition reimbursement
- Accident and life insurance
- Retirement savings plans
- In-depth training and coaching
- Manager support and network-building opportunities
- Workplace accommodations available on request
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