About the role

Business Support Analyst providing operational support and advice to stakeholders at BMO. Collaborates on strategic initiatives and ensures effective business processes in Canada.

Responsibilities

Provides first and/or second level business support, advice, and guidance to sales and service colleagues
Acts as trusted advisors to stakeholders, providing a source of business process, policy, procedure, product and/or system expertise
Provides extensive business knowledge in an effective, responsible and timely manner to aid in delivering business results and/or minimizing risk
Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs
Builds effective relationships with internal/external stakeholders
Analyzes data and information to provide insights and recommendations
Provides first point of contact operational support to internal business partners and end clients
Maintains solid knowledge within subject matter specialties
Ensures Incident Management Processes are followed

Typically between 3 - 5 years of relevant experience
Post-secondary degree in related field of study or an equivalent combination of education and experience
PC skills (MS Word, Excel, PowerPoint) - Good
Knowledge of the business/group processes/procedures/tools/technology – Good
Knowledge of applicable risk and regulatory requirements and the impact on the business/group
Specialized knowledge from education and/or business experience
Verbal & written communication skills - In-depth
Collaboration & team skills - In-depth
Analytical and problem solving skills - In-depth
Influence skills - In-depth