Investment Specialist providing remote wealth and investment sales and service for BMO Bank customers. Advising on products, meeting sales targets, and ensuring regulatory compliance.
Responsibilities
Understand customer needs and provide wealth and investment-related sales and service to BMO customers or prospects
Advise customers on wealth and investment strategies and products aligned with their objectives
Fulfill sales and service activities according to approved procedures
Identify and refer customers to other business groups as needed
Make outbound calls and proactively identify opportunities to enhance customer experience
Stay current on consumer needs, industry trends, best practices, and the regulatory environment
Provide professional-quality sales and service for customer and prospect inquiries, issues, and requests
Probe to understand customer needs and advise them on unique investment needs
Achieve sales targets focused on relevant investment products
Manage transactional outcomes or refer to appropriate internal business groups
Escalate complex or unresolved customer situations to senior managers
Complete required documentation after customer interactions
Maintain current knowledge of investment markets, practices, and trends and integrate it into customer conversations
Integrate marketing promotions and programs into customer conversations where appropriate
Maintain confidentiality of customer and Bank information
Identify and report suspicious activity patterns related to money laundering
Adhere to regulatory and compliance requirements, including AML/terrorist financing, FCAC, and Privacy Act provisions
Complete complex and diverse tasks within given rules and limits, including escalations from other employees
Analyze issues and determine next steps
Apply BMO's Risk Management Framework and make sound, risk-informed decisions aligned with business strategy, policies, laws, and regulations
Requirements
Typically between 2 - 3 years of relevant experience
Post-secondary degree in related field of study desirable or equivalent combination of education and experience
High school diploma or equivalent work experience
Knowledge of competitive marketplace trends and product offerings
Knowledge of BMO Investment / BMO InvestorLine products and services
Completed Canadian Securities Course (CSC) or IFIC course / IIROC licensed as an Investment Representative
Some understanding of Risk Management & Compliance
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