LP
Sr QA Engineer
LinkedIn Recruiter Post
Hello everyone, We are Sr QA Engineer position for Canada location Contract and remote Exp: 8+years Skill set: 8+ years as a QA Analyst and automation testing 4
About the role
- Quality Assurance Specialist at Boldr assessing work quality and client compliance. Involves audits, reporting, and recommendations for continuous improvement.
Responsibilities
- Perform assessment of customer interactions (phone, email, chat).
- Complete regular audits of team members against Boldr’s expectations, through documentation and data reporting.
- Track, document, escalate, or resolve QA issues to meet internal and external expectations.
- Identify opportunities and provide recommendations for continuous improvement initiatives by providing feedback to the development of the team based on their assessments.
- Check compliance of each team member to processes established by the client and capture errors, le.including language such as grammar lapses, wordy phrases, spelling errors, data inaccuracy, etc.
- Review data output against guidelines provided by the client and provide weekly summaries of the outcomes to the SBU leadership.
- Maintain focus on data integrity and producing work of the highest quality.
- Provide timely reports and data and trends analysis.
- Assess the current QA framework and provide recommendations to ensure the QA process and results are realistic and correlate with other metrics like CSAT.
- Build and create reporting outlines, QA Scorecard, QA Audit Forms, QA process guides, and templates.
- Carry out the implementation or adoption of QA tools (e.g., SolidRoad, ScoreBuddy), ensuring proper setup and documentation.
- Conduct program education classes as directed by Management.
- Participate in calibration sessions to ensure that all teams are aligned with the set QA guidelines.
- Join client-facing meetings when required to speak to QA standards and best practices.
Requirements
- 3+ years of work experience as a QA.
- Computer and technical skills; proficiency in Google Suite and other tools such as CRMs (i.e. Zendesk, Gorgias, Salesforce, etc.)
- Proven ability to work in a fast-paced team setting
- Experience working in a high-volume support desk environment
- Attention to detail and a dedication to accuracy
- Ability to communicate escalations and technical concerns to Management
- 40-60 Words per minute typing speed
- Excellent reading comprehension, verbal, and written communication skills
- Aptitude to quickly learn and navigate new technology, systems, and applications
- Ability to accept feedback gracefully and with an open mind
- Ability to confidently relay feedback, guidance, and opportunities through coaching methods
- Excellent English language skills (written and verbal) and can speak to clients/stakeholders confidently
- Knowledgeable in doing Root Cause Analysis
- Intermediate knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and/or MS Office applications.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Quality Assurance Engineer testing Speer Technologies’ innovative software products. Creating automated tests, tracking bugs, and improving development quality.
Senior Test Analyst validating the Government of Alberta’s CLEO licensing solution. Supporting UAT, defect management, training, AI - assisted quality assurance, and go - live readiness.
LP
QA Professionals
LinkedIn Recruiter Post
Looking for #QA Professionals in Canada, Who is resided OR ready relocate to Vancouver, BC. If Interested - Please share your resume to [email protected]
QA Coordinator inspecting SUNPAN’s global furniture products for quality and compliance. Coordinating claims, corrective actions, supplier collaboration, and continuous improvement.
Quality Assurance Analyst providing independent assurance and risk - based testing across motor finance customer journeys. Assessing complaints, redress, accuracy, consistency, and fairness of outcomes.
Quality Assurance Team Lead leading independent testing of banking customer outcomes across the Motor Finance Commissions programme. Managing a small QA team and embedding the second - line framework.
Quality Assurance Analyst testing Computershare’s customer communication solutions. Designing test strategies, validating implementations, and supporting client UAT across global teams.
QA Engineer building evaluation infrastructure for Nexxa’s autonomous AI agents in heavy industries. Testing reasoning, tool use, safety, and reliability across industrial workflows.
Systems Quality Engineer investigating software, systems, and hardware interaction issues for Kardium’s atrial fibrillation medical device. Driving root - cause analysis and product reliability improvements.