Technical Lead for Water Information Systems within Hamilton's Public Works, overseeing data management and GIS projects. Leading initiatives to enhance software applications for asset management.
About the role
- Software Support Senior Engineer managing complex customer issues for the Boomi platform. Engaging with customers to resolve technical challenges and collaborating with Product and Engineering teams.
Responsibilities
- Manage complex customer issues and share your technical expertise to ensure timely, accurate solutions.
- Engage with our customers through virtual meetings, chat, and email to manage their expectations, set priorities and resolve technical issues related to our products, including configuration and networking.
- Work closely with our Product and Engineering teams providing customer feedback to help identify new features and functions.
- Be an enthusiastic troubleshooter with a passion for helping customers in a fast-paced, collaborative environment.
- Quickly understand the customer’s challenges, identify the root cause, and find creative solutions to technical problems.
- Deliver excellence to our customers, our company, and our colleagues.
Requirements
- Effective communication and presentation skills with both technical and non-technical
- Ability to empathize with the customer
- Experience troubleshooting customer issues
- Ability to read, write, and interpret multiple programming and scripting languages, such as Java, React, Groovy, Java Script
- Windows and Linux OS experience
- Cloud-based software application experience, including installation, administration, and troubleshooting
- Ability to analyze error logs for Java programs, Windows OS, Linux OS
- Passion to continue learning
- Advanced knowledge of performance tuning techniques and tools (Bonus)
- Amazon Web Services (AWS), Microsoft Azure, and/or Google Cloud Platform (GCP) (Bonus)
- Understanding of database administration (Bonus)
- Understanding of network fundamentals, including network trace analysis (Bonus)
- API design and development experience (Bonus)
- Thorough understanding of how data is transmitted securely across the network (Bonus)
- Boomi platform certifications and/or knowledge (Bonus)
- NetSuite, Salesforce, Hadoop, Linux system administration (Bonus)
- Knowledge of Postman and OAuth 2.0 (Bonus)
- IT Consultant or Software Developer experience (Bonus)
- 3 - 5 years work experience (Bonus)
Benefits
- Base compensation
- applicable bonus
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