Freelance social media marketer developing film audience growth and brand strategy. Guiding Instagram, TikTok, short - form video, community, and paid social initiatives.
About the role
- Account Director owning strategic enterprise relationships for BrandBastion’s social engagement platform. Driving retention, expansion, adoption and measurable customer outcomes across organic social and community care.
Responsibilities
- Take direct ownership of a portfolio of strategic enterprise accounts, including customer outcomes, senior relationships, retention, renewals and expansion
- Build trusted relationships with senior leaders across social media, marketing, brand, community and customer care
- Develop a clear account strategy based on each customer’s priorities, organizational structure and measures of success
- Lead strategic conversations across organic social, community management, moderation, engagement, social customer care, sentiment and brand health
- Connect BrandBastion’s platform and services to measurable customer outcomes and business value
- Lead executive business reviews that provide insights, recommendations and clear next steps
- Identify adoption gaps and account risks early, then personally drive the plan to address them
- Own commercial conversations related to renewals, expansion and additional BrandBastion solutions
- Partner with product and technical specialists to improve workflows, platform adoption and customer results
- Bring customers relevant social trends, industry knowledge, examples and strategic ideas
- Maintain strong organization and follow-through across multiple complex accounts and stakeholder groups
Requirements
- Experience as an Account Manager, Account Director, Client Partner, Social Strategist, Social Media Lead or senior customer leader
- Experience working with large consumer brands through an agency, social technology company or in-house team
- The credibility to lead a useful strategic conversation with a Global Head of Social or VP of Marketing
- Strong knowledge of social strategy, community, engagement, moderation, customer care and campaign performance
- A commercial mindset and experience with retention, renewals, growth or account expansion
- Strong ownership, organization and follow-through
- The ability to translate data and customer goals into clear recommendations
- Comfort learning technology and partnering with technical specialists
- A proactive, hands-on approach to managing and growing accounts
Benefits
- Lead strategic initiatives that impact our Social AI-first approach.
- Advance into senior leadership roles based on performance.
- Work with global brands at the forefront of digital engagement.
- Be part of a fast-growing AI-first company leading the future of Social Engagement
- Competitive Market Rate Compensation + 4+ weeks paid time off
- Opportunities for global team meets
- Flexible, Fully Remote Role: Enjoy the benefits of remote work while collaborating with a talented global team.
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Degree requirement
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