About the role

SRE Analyst with scripting reporting to the Director, Technical Services at Broadridge. Working in a hybrid model to assist in technology services management.

Responsibilities

Report to the Director, Technical Services and work with the general direction of the Technology Services Management team.
Work under direction, as part of a team, or independently, as required in execution of any given task.
Identify the scope of tasks and problems as they arise and assigning relevant priority to resolving issues.
Create a process flow for each process on confluence including diagrams with Viso or an alternative drawing tool.
Maintain automation related databases, operational related cronjobs at all clients and internal servers for all above processes.
Take advantage of AI, ChatGPT and BroadGPT to efficiently complete tasks quickly and in a timely manner, enhancing scripts and processes.
Automation of all intra-day trade files load and transfers, including monitoring and alerting Broadridge’s Enterprise Monitoring Systems and e-mail alerts.
Cooperate with Client Support, developers and other departments to automate any other requested processes or tests with third parties.
Create and maintain sftp accounts, sftp environment, scripting with sftp, both system and application scripts.
Setting up new 3rd party Vendor connections, working with 3rd party vendors such as Fundserv, CDS, etc.
Investigate escalated by Operations related incidents 24x7.
Assist with the classification of Level 3 Problems.

A degree in Computer Science or related field, or diploma with relevant experience.
Minimum 10 years’ experience in structured scripting languages
Exceptional Scripting skills (E.g. Bourne and Bash Shell Script, Perl, MySQL Queries and progress wrappers)
Experience with electronic trading systems.
Superior analytical and problem-solving qualities.
Ability to work with customers and 3rd party vendors for implementations and resolving issues.
Ability to discuss and at times meet with clients to discuss challenges and opportunities.
Personal sense of accountability to get the job completed
Previous success in technical engineering
Coding experience beyond simple scripts, advanced script
Being extremely resourceful and learning about the environment as needed.
Working well with other team members and collaborating with the various SRE Teams and other departments.