Business Analyst supporting agile software development at CIEE, a nonprofit study abroad and intercultural exchange organization. Translating business needs into requirements, dashboards, testing, and process improvements.
About the role
- Business Analyst II translating insurance business needs into IT requirements and solutions. Supporting projects, testing, change management, and process improvement across Canadian offices.
Responsibilities
- Act as a primary liaison, interpreter and facilitator among business stakeholders and the IT team
- Analyze company and user needs and document business requirements as the basis for systems specifications
- Collaborate on large projects and small improvements across business, financial and IT requirements
- Analyze business needs to support definition of optimal solutions
- Support the project manager in defining scope, delivering key artifacts and providing visibility to stakeholders
- Identify current state, impacted groups and changes needed to support desired outcomes
- Gather and document business requirements through stakeholder interviews, workshops and research
- Analyze complex data sources and provide actionable recommendations
- Document and evaluate business processes, systems and workflows to identify improvement areas
- Translate business needs into technical specifications and user stories
- Create BRDs, functional specifications and process flows
- Work with project managers, developers, QA testers and other team members throughout project lifecycles
- Assist with test plans, quality assurance activities and user acceptance testing
- Facilitate communication between business stakeholders and technical teams
- Participate in system design discussions and help define solutions
- Support implementation and post-deployment activities
- Identify business-process impacts for change management and help create guides and visual documentation
- Contribute to continuous improvement by identifying inefficiencies and recommending enhancements
- Ensure documentation and processes comply with company standards and policies
- Stay informed about relevant technologies and industry trends
Requirements
- Bachelor's degree in a related field or any combination of equivalent education and experience
- Minimum 5 to 8 years of relevant experience as a Business Analyst
- Experience and knowledge in the insurance field is an asset
- Ability to work independently and effectively
- Proactive, detail-oriented self-starter who takes initiative and can drive projects forward with accuracy and minimal supervision
- Excellent relationship-building skills
- Clear, concise verbal and written communication skills
- Ability to pivot between high-level strategy and day-to-day operational BA tasks
- Ability to handle multiple priorities with time-sensitive deadlines
- Highly developed problem-solving skills
- Ability to manage multiple sensitive files and initiatives simultaneously
- Ability to analyze, evaluate and interpret data to find trends, opportunities, issues and root causes
- Ability to identify gaps and evaluate solutions, recommending options with pros and cons
- Experience in Functional Analysis and Business Process Review
- Advanced skills in MS products, Power BI and other project systems
- Proficient in business use case writing
- Experience collecting and documenting business requirements
- Candidates must be eligible to work in Canada from the anticipated start date and throughout employment; BrokerLink does not provide immigration sponsorship or support
Benefits
- Flexible work arrangements
- Multiple benefits offered to support physical and mental wellbeing
- Wellness account
- Share plan
- Other savings
- Incentive plan
- Annual bonus: 7.5% target, based on the base salary, with a potential payout of up to 200% (subject to personal and company performance)
- Employee Share Purchase Plan (ESPP), with BrokerLink matching a portion of employee contributions
- Group RRSP with company matching DPSP offerings
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