About the role

IT Technical Advisor I supporting network operations across multiple environments for BrokerLink. Responsible for troubleshooting incidents and assisting with routine network tasks under guidance.

Responsibilities

Support day‑to‑day network operations across LAN, WAN, wireless, and firewall environments under guidance from senior Network Analysts
Perform basic network troubleshooting and incident support using established tools, procedures, and escalation paths
Assist with routine network tasks such as switch port changes, wireless troubleshooting, and basic firewall rule reviews
Monitor network alerts and health dashboards, escalating issues as required
Support branch connectivity activities, including learning ISP circuit tracking, outages, and redundancy concepts
Follow existing network documentation, diagrams, standards, and change management processes
Learn and adhere to security, operational, and compliance standards while developing technical capability

Foundational understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
Basic awareness of LAN switching, WAN concepts, wireless networking, and firewall/security principles
Willingness to learn enterprise networking environments and work under structured guidance
Education in Information Technology, Computer Networking, or a related field, or equivalent entry‑level experience (internship, co‑op, lab work)
Strong attention to detail and ability to follow documented procedures and standards
Clear, professional communication skills and ability to provide status updates
Team‑oriented mindset with a strong sense of accountability and integrity
Comfort adapting to new tools, processes, and ways of working