About the role

Patient Care Coordinator supporting Calgary primary care physicians and teams through EMR-based patient coordination. Managing patient outreach, referrals, scheduling, and panel maintenance for a non-profit primary care network.

Responsibilities

Support routine panel maintenance and patient validation processes for ongoing panel management
Confirm primary medical doctor, demographics, and patient information while performing patient outreach
Identify missing vitals, lab results, screenings, and referrals to external organizations
Ensure recent test and procedure results are available to providers through Alberta Netcare
Create and maintain accurate project notes, including meeting minutes and ad hoc patient list requests
Contact patients by telephone, email, and text for project-related outreach
Support clinicians with scheduling using EMR systems and digital health platforms
Coordinate patient care with appropriate clinicians, including referral processing
Ensure patients receive required appointment information and pre-visit instructions
Coordinate referrals to the medical neighbourhood for care outside the Patient’s Medical Home
Support physician members and team members to improve overall patient outcomes

Medical Office Assistant (MOA) certificate or diploma, or post-secondary diploma or certificate in a related area such as Licensed Practical Nurse, Medical Secretary, or Unit Clerk
Minimum of two years of required experience working within an interprofessional care team model
Minimum of two years of required experience with medical records management
Minimum of two years of required experience maintaining filing systems and basic databases
Microsoft Office: Word, Excel, Outlook, PowerPoint, Teams
Virtual patient care platforms
Electronic Medical Records (EMR) systems
Clear Criminal Background check required to start
Must be located within Calgary or the surrounding area