Patient Care Coordinator supporting Calgary primary care physicians and teams through EMR - based patient coordination. Managing patient outreach, referrals, scheduling, and panel maintenance for a non - profit primary care network.
About the role
- Care Navigator guiding older adults and caregivers through Sailor Health’s mental health intake process. Coordinating therapist matching and compassionate patient support remotely from Canada.
Responsibilities
- Serve as the first point of contact for patients and their families reaching out to Sailor Health
- Guide older adults and caregivers through the intake process
- Provide patient support, care coordination, and emotional guidance
- Help patients navigate into care, including matching them with the right therapist
- Support patients throughout the intake and care journey
- Help improve care access for older adults and their families
- Take initiative and help shape key processes on a small, agile team
Requirements
- Must be based in Canada
- Empathetic and clear communicator
- Highly organized and detail-oriented
- Comfortable learning Google Workspace, EHR platforms such as Healthie, and CRMs such as HubSpot
- Experience in healthcare, customer service, or administrative support is welcome but not required
- Interest in mental health and healthcare access
- Comfortable working Eastern Time Zone hours
- Willingness to work one of the listed 9a–6p ET or 12p–9p ET shifts
Benefits
- Remote work flexibility
- Remote-first team environment
- Growth and ownership opportunities
- Opportunity to contribute to a mission-driven mental health organization
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Experience level
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Degree requirement
No Education Requirement
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