Sailor Health

Browse and apply for open jobs at Sailor Health.

general

Sailor Health is a mental health service dedicated to providing compassionate therapy specifically designed for seniors. They connect older adults with experienced therapists who specialize in geriatric care, offering personalized therapy sessions online or over the phone, with most being covered by Medicare. Sailor Health emphasizes accessibility and affordability, ensuring that seniors can receive the support they need from the comfort of their homes.

• Serve as a dedicated support resource and go-to contact for Sailor Health’s therapist and clinician provider network
• Manage inbound provider emails about support requests, caseload questions, technical troubleshooting, provider-patient matching, and payroll/benefits questions
• Resolve issues within scope and escalate matters outside scope, such as payroll processing, to the appropriate lead
• Answer provider calls in real time regarding logistical, technical, or patient-related issues
• Track provider requests, holds, and follow-ups through resolution
• Proactively contact providers to check in, understand their needs, and identify ways to improve support for their work and caseloads
• Deliver warm, professional, solutions-first customer service to providers

Provider Support Coordinator

Provider Support Coordinator supporting therapists and clinicians at Sailor Health. Resolving care-delivery, technology, caseload, and provider-network issues for older adults’ mental healthcare.

receptionist

• Handle same-day inbound communication from patients and prospective patients via phone, email, and SMS
• Route inquiries to the appropriate person or team and resolve simple requests directly
• Execute and troubleshoot clinical and administrative workflows with patients
• Maintain knowledge of the patient care team and direct patients to the right person or resource
• Support patients and families throughout the entire patient lifecycle, from first inquiry through ongoing care
• Serve as the first point of contact shaping patients’ experience with Sailor Health

Receptionist

Remote Receptionist serving as Sailor Health’s first contact for Canadian patients and families seeking mental healthcare.
Managing phone, email, SMS triage and routing while supporting access to care.

recruitment

• Own clinician recruitment from top-of-funnel applications through offer signed and activation
• Attract and identify exceptional therapists and psychologists passionate about serving the senior population
• Provide a 5-star clinician experience throughout the hiring journey
• Manage inbound and outbound clinician recruitment pipelines in Ashby ATS
• Build new recruitment channels
• Launch clinical recruitment for new specialties, including creating job descriptions, researching compensation, and launching interview plans
• Develop clinical recruitment rubrics and criteria with the co-founder and Provider Growth team
• Innovate on sourcing tools, clinical job sites, and recruitment systems

Clinical Recruiter

Clinical Recruiter scaling therapist and psychologist hiring for Sailor Health’s senior mental-health platform.
Owning sourcing, interviews, candidate experience, pipelines, and specialty recruitment launches.

• Provide exceptional post-intake support to patients at Sailor Health. Once a patient begins care, you’ll be their go-to point of contact for everything they need, including scheduling changes, billing questions, troubleshooting Zoom – all while providing friendly, reliable guidance every step of the way.
• Ensure patients always feel cared for, informed, and supported. • Handle a range of administrative and customer service requests via phone, email, and text with empathy, precision, and professionalism.

Care Coordinator, Patient Support

Remote Care Coordinator providing post-intake support for patients at Sailor Health. Ensuring patients feel cared for and handling administrative tasks with empathy and professionalism.

• Guide older adults and their caregivers through the intake process with warmth, clarity, and professionalism.
• Help each new patient navigate the journey into care, from matching with the right therapist to feeling confident and understood every step of the way.
• Provide emotional support and reassurance during the intake process.
• Manage multiple patient interactions effectively and maintain a supportive environment during potentially stressful times.

Care Coordinator

Care Coordinator guiding older adults through Sailor Health’s intake process with empathy and clarity. Role focuses on emotional support and professional patient management.

• Guide older adults and their caregivers through the intake process.
• Provide emotional guidance to patients and families.
• Help match patients with the right therapist.
• Ensure patients feel supported throughout the process.

Care Navigator

Care Navigator guiding older adults through the mental health intake process at Sailor Health. Providing emotional support and coordinating care to enhance patient experiences.

• Guide older adults and their caregivers through the intake process with warmth, clarity, and professionalism, ensuring they feel supported every step of the way.
• Help each new patient navigate the journey into care, from matching with the right therapist to feeling confident and understood every step of the way.
• Provide a unique blend of patient support, care coordination, and emotional guidance.

Intake Specialist, Virtual

Intake Specialist helping older adults access mental health care with empathetic guidance. Responsible for coordinating intake process and providing emotional support as a Care Coordinator.

• Guide older adults and their caregivers through the intake process
• Ensure patients feel supported through the care journey
• Match patients with the right therapist
• Provide emotional guidance and reassurance throughout the process

Patient Care Associate

Care Coordinator at Sailor Health supporting older adults in navigating mental health care intake processes with empathy. Playing a key role in their journey towards better mental health.

• Guide older adults and their caregivers through the intake process with warmth, clarity, and professionalism, ensuring they feel supported every step of the way.
• Help each new patient navigate the journey into care, from matching with the right therapist to feeling confident and understood every step of the way.
• Play a key role in someone’s first step toward better mental health.

Patient Intake Specialist, Mental Health

Full-time remote Care Coordinator at Sailor Health. Guiding older adults in the intake process for mental health support.

Guiding older adults towards happier and healthier golden years.

Sailor Health

Open jobs

9 jobs found

Provider Support Coordinator

Sailor Health

Receptionist

Sailor Health

Clinical Recruiter

Sailor Health

Care Coordinator, Patient Support

Sailor Health

Care Coordinator

Sailor Health

Care Navigator

Sailor Health

Intake Specialist, Virtual

Sailor Health

Patient Care Associate

Sailor Health

Patient Intake Specialist, Mental Health

Sailor Health