Care Navigator guiding Canadian older adults and caregivers through Sailor Health’s mental healthcare intake. Coordinating therapist matching, patient support, and reassurance remotely.
About the role
- Care Navigator guiding Canadian seniors and caregivers through Sailor Health’s mental healthcare intake. Coordinating therapist matching and providing compassionate first-contact support.
Responsibilities
- Serve as the first voice patients or their families hear when reaching out to Sailor Health
- Guide older adults and caregivers through the intake process with warmth, clarity, and professionalism
- Provide patient support, care coordination, and emotional guidance
- Help new patients navigate the journey into care
- Match patients with the right therapist
- Help patients feel confident and understood throughout the intake journey
- Take initiative and help shape key processes within a small, agile team
Requirements
- Must be based in Canada
- Empathetic and clear communicator
- Active listening and ability to make others feel at ease during difficult or emotional conversations
- Highly organized and detail-oriented
- Ability to manage multiple patients at different stages
- Comfortable learning Google Workspace, EHR platforms such as Healthie, and CRMs such as HubSpot
- Ability to learn new software quickly
- Interest in mental health and healthcare access
- Experience in healthcare, customer service, or administrative support is welcome but not required
- Willingness to work Eastern Time Zone hours
- Must be willing to work one of the listed 9 a.m.–6 p.m. ET or 12 p.m.–9 p.m. ET shifts
Benefits
- Remote work flexibility
- Remote-first team environment
- Growth and ownership opportunities
- Opportunity to shape key processes
- Professional growth as the company grows
- Mission-driven work supporting older adults and their families
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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