Care Navigator guiding Canadian older adults and caregivers through Sailor Health’s mental healthcare intake. Coordinating therapist matching, patient support, and reassurance remotely.
About the role
- Patient Care Navigator supporting patient enrollment, reimbursement, and therapy access for Sentrex Health Solutions, a Canadian specialty distributor and patient support provider. Coordinating patients, clinics, and healthcare teams remotely.
Responsibilities
- Manage timely enrollment of patients into the Patient Support Program
- Respond efficiently and courteously to calls, emails, and voicemails
- Navigate Canadian reimbursement processes to secure coverage for disease states, products, and testing
- Develop relationships with patients, caregivers, physicians, and healthcare teams
- Set and process tasks to optimize patient and physician experience
- Coordinate and track patient services to ensure timely, continued access to therapy
- Prioritize competing needs and follow tasks through to completion
- Update the Customer Relationship Management (CRM) system and provide proactive updates to patients and clinics
- Complete deliverables using a hands-on, collaborative approach
- Report Adverse Events and Severe Adverse Events according to SOP guidelines
- Maintain required service levels for clients, projects, and initiatives
- Collaborate with internal business units and foster teamwork
- Liaise with the Manager and provide feedback on service quality, training, and other matters
- Complete billing, timesheet, expense, mileage, and CRM reports within required timelines
- Build organizational relationships and manage special projects
- Maintain professionalism, strict confidentiality, and discretion
- Perform additional duties as required by the Manager
Requirements
- Previous experience working within a specialty pharmacy considered a strong asset
- Experienced in Hepatology/Gastroenterology/Dermatology or Neurology
- Experience working directly with Physicians, with a comprehensive understanding of patient flow
- Proficiency in Microsoft Office suite, phone systems, and databases (i.e., ERP/CRM)
- Extensive computer and software skills
- Bilingual (French and English) is an asset
- Previous experience working within Patient Support Programs, Infusion or Clinical networks is an asset
- Strong organizational skills with the ability to handle changing priorities effortlessly and independently
- Ability to accurately input information into paper and electronic forms, with attention to detail and accuracy essential
- Self-directed individual able to work independently with minimal supervision
- Knowledge of private and public reimbursement structures, systems, and navigation processes required
- Must be able to work from home and have a quiet, private home office space
- Excellent verbal and written communication skills in English
- Strong analytical skills, including interpretation of regulation and legislation
- Knowledge of the pharmaceutical distribution industry required
- Excellent interpersonal, customer service, problem-solving, and conflict resolution skills
- Commitment to high service levels for internal and external clients
- Adaptability during growth and organizational change
- Proven ability to develop trust and influence at multiple levels
- Impactful and candid communication style
- Exceptional organizational skills and ability to build effective working relationships with colleagues, management, and stakeholders
Benefits
- State-of-the-art facilities to provide high-quality products and services
- Flexible working environment that promotes a healthy work-life balance
- Employee Development Program
- Industry-leading, in-house corporate training offered throughout the year
- Competitive Salary
- Generous vacation entitlement
- Wellness Program (5 paid days off for your well-being!)
- Paid Sick Days
- Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
- Employee & Family Assistance Program
- RRSP Matching Program
- Remote work arrangement
- Flexible working hours within Monday-Friday, 8:00am-8:00pm EST
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
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Care Navigator guiding Canadian seniors and caregivers through Sailor Health’s mental healthcare intake. Coordinating therapist matching and providing compassionate first - contact support.
Patient Care Navigator coordinating enrollment, reimbursement, and therapy access for Canadian pharmaceutical patient support programs. Supporting patients, caregivers, physicians, and clinics through CRM - based service coordination.