Patient Care Representative supporting intake, triage, scheduling, and education for Apollo’s virtual medical cannabis clinic. Delivering compassionate remote care and patient communications across Canada.
About the role
- Care Navigator guiding Canadian older adults and caregivers through Sailor Health’s mental healthcare intake. Coordinating therapist matching, patient support, and reassurance remotely.
Responsibilities
- Serve as the first point of contact for patients and their families reaching out to Sailor Health
- Guide older adults and caregivers through the intake process
- Provide warm, clear, and professional patient support
- Coordinate care and help patients match with the right therapist
- Provide emotional guidance and reassurance throughout the intake journey
- Help patients feel supported, understood, and confident entering care
- Manage multiple patients at different stages of the process
- Take initiative and help shape key processes within a small, agile team
Requirements
- Based in Canada
- Strong empathy and clear communication skills
- Active listening and ability to handle difficult or emotional conversations
- Highly organized and detail-oriented
- Ability to manage multiple patients at different stages
- Comfortable learning Google Workspace, EHR platforms such as Healthie, and CRMs such as HubSpot
- Ability to quickly learn new software
- Interest in mental health and healthcare access
- Healthcare, customer service, or administrative support experience is welcome but not required
- Willingness to work Eastern Time Zone hours
- Ability to work one of the listed 9 a.m.–6 p.m. ET or 12 p.m.–9 p.m. ET shifts
- Required application materials include a resume and introductory video
Benefits
- Remote work flexibility
- Remote-first team
- Growth and ownership opportunities
- Opportunity to take initiative and shape key processes
- Collaborative team environment
- Mission-driven work supporting older adults and their families
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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Care Navigator guiding Canadian seniors and caregivers through Sailor Health’s mental healthcare intake. Coordinating therapist matching and providing compassionate first - contact support.
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