Canopy is a world leading cannabis company focused on unleashing the power of cannabis to improve lives.
From supporting personal wellness to fostering economic opportunity and striving towards social justice, Canopy is showcasing the capacity of cannabis as a force for good.

Canopy Growth Corporation

Browse and apply for open jobs at Canopy Growth Corporation.

care-coordinator

Canopy is a world leading cannabis company focused on unleashing the power of cannabis to improve lives. From supporting personal wellness to fostering economic opportunity and striving towards social justice, Canopy is showcasing the capacity of cannabis as a force for good.

• Support veterans through appointment scheduling, triage, education, and ongoing assistance with Veterans Affairs Canada coverage
• Facilitate counselling services and Veterans Affairs Canada assessments as needed
• Manage calls and emails directed to the Veteran phone line or email account
• Coordinate patient coverage by submitting registrations and supporting documents to Licensed Producers, verifying interim coverage eligibility, submitting documents to Medavie Blue Cross, and arranging vaporizer coverage
• Handle inquiries from Medavie Blue Cross and Veterans Affairs Canada regarding patient information, invoice submissions, and payment issues
• Manage Licensed Producer changes and coverage splits, following up with Medavie Blue Cross to prevent disruptions
• Schedule and prepare appointments, ensuring relevant documentation is on file
• Provide patient support, process documents, and schedule follow-up appointments
• Conduct proactive follow-ups with veteran patients, monitor treatment progress, address medication access issues, and track outcomes in the EMR and tracking documents
• Monitor prescription, exceptional coverage, and vaporizer coverage expiration dates
• Collaborate with clinic teams to expedite patient care and enhance the patient experience
• Maintain and update patient trackers with patient numbers, order confirmations, prescribed dosages, expiration dates, and vaporizer coverage
• Perform other duties as assigned

Veteran Care Coordinator

Veteran Care Coordinator supporting Canadian veterans with medical cannabis coverage, appointments, and documentation. Coordinating care with healthcare teams, Veterans Affairs Canada, and Medavie Blue Cross.

bilingual

• Addressing patient questions and concerns while gathering detailed patient history to offer better recommendations and more robust treatment plans to patients
• Patient education, communicating with patients for their medicinal cannabis prescription questions, either in clinic or remotely via digital platforms and phone to ensure they understand how to use and order cannabis for their treatment
• Maintaining and evolving a set of messaging and knowledge standards, as discussed with the rest of the Patient Care Team
• Providing compassionate care to patients, displaying empathy and understanding at all times.
• Being direct, strong and confident with communication.
• Coordinating with the Booking team members to ensure the entire patient journey from start to finish is simple, accessible, customer-friendly and clean, ensuring follow-up for upholding specific standards for messaging and protocols as set by Management.
• Maintain accurate notes regarding ordering and patient interaction.
• Executing the development of education and patient ordering processes as set by Management.
• Collaborating and integrating objections and ideas from other team members and Management to ensure new opportunities.
• Facilitate booking process for scheduling all follow-up appointments.
• Other duties as assigned

Bilingual Patient Care Representative

Bilingual Patient Care Representative guiding patients in medical cannabis treatment across Canada. Addressing patient concerns and improving their understanding of cannabis prescriptions.

qa-engineer

• Creating and submitting batch record packages for lot release in the company QMS and reviewing against company Good Documentation Practices requirements
• Approval of inbound and outbound cannabis shipments
• Approval of incoming materials
• Participating in investigations and report creation associated with non-conformity events
• Support collection and shipping of analytical samples
• Support ongoing environmental monitoring activities (air particle counts and settle plates)
• Updating and maintaining documentation within the Quality Management System
• Tracking and trending KPI data
• Supporting continuous improvement projects
• Creating and revising Standard Operating Procedures that align to site and corporate requirements according to the Change Control procedure within the Quality Management System
• Other duties as assigned

Quality Assurance Specialist

Quality Assurance Specialist ensuring compliance with Good Documentation Practices and regulatory standards in cannabis operations. Responsible for lot releases, documentation, and participating in investigations.

• Nurturing partnerships with our patients to ensure high quality medical assessments and educational support; facilitating the patient’s journey as part of being effectively prescribed medical cannabis.
• Streamlining accurate and high-quality communication and customer support processes to enhance patients’ education and understanding of their prescription, building stronger patient rapport and loyalty.
• Addressing patient questions and concerns while gathering detailed patient history to offer better recommendations and more robust treatment plans to patients.
• Patient education, communicating with patients for their medicinal cannabis prescription questions, either in clinic or remotely via digital platforms and phone to ensure they understand how to use and order cannabis for their treatment
• Maintaining and evolving a set of messaging and knowledge standards, as discussed with the rest of the Patient Care Team
• Providing compassionate care to patients, displaying empathy and understanding at all times.
• Being direct, strong and confident with communication.
• Coordinating with the Booking team members to ensure the entire patient journey from start to finish is simple, accessible, customer-friendly and clean, ensuring follow-up for upholding specific standards for messaging and protocols as set by Management.
• Maintain accurate notes regarding ordering and patient interaction.
• Executing the development of education and patient ordering processes as set by Management.
• Collaborating and integrating objections and ideas from other team members and Management to ensure new opportunities.
• Facilitating booking process for scheduling all follow-up appointments.
• Other duties as assigned

Bilingual Patient Care Specialist

Bilingual Patient Care Specialist at Apollo Applied Research supporting patients in their medical cannabis journey. Facilitating assessments and fostering patient education with compassion and understanding.

• Providing outstanding patient care is a cornerstone of our business
• Responsible for scheduling and coordinating appointments for patients into designated clinic days and Health Care Practitioner schedules
• Work with the team to provide input on the day-to-day administrative duties that align with business strategies and goals
• Responsible for answering all phone calls and email queries from patients, licensed producers, business partners and other parties promptly
• Ensure that incoming referrals, faxes, and prescriptions are responded to and acted upon in a timely manner
• Assist with scanning and indexing medical records
• Create and update patients' electronic health records
• Provide administrative reports and make corrections to ensure accurate record keeping
• Refer all inquiries to the appropriate individuals, divisions, or departments across the organization
• Prepare correspondence between medical providers and their patients
• Provide exceptional quality customer service to patients at all times
• Ensure that job activities are aligned with established strategic business goals and targets
• Maintain professional and technical knowledge by studying all information and updates provided by supervisors and the management team through attending all meetings and reviewing all internal emails and relative procedural data bases
• Communicate any complaints, problems and concerns to the appropriate individuals or departments
• Adhere to confidentiality policies with all data, including patients, employee and operational data
• Adhere to quality assurance and compliance with all regulatory requirements
• Attend scheduled department staff meetings and provide regular reporting to the team lead
• Participate in continuing education activities
• Assist in the orientation of new staff
• Other duties as assigned

Bilingual Booking Team Specialist

Bilingual Booking Team Specialist at Apollo Applied Research virtual clinic providing patient care through medical cannabis. Responsible for administrative functions, scheduling, and customer service.

Canopy Growth Corporation

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5 jobs found

Veteran Care Coordinator

Canopy Growth Corporation

Bilingual Patient Care Representative

Canopy Growth Corporation

Quality Assurance Specialist

Canopy Growth Corporation

Bilingual Patient Care Specialist

Canopy Growth Corporation

Bilingual Booking Team Specialist

Canopy Growth Corporation