Branch Care Coordinator at Air Liquide assisting with patient interactions and administrative tasks. Engaging with clients and managing appointment scheduling in a healthcare setting.
About the role
- Veteran Care Coordinator supporting Canadian veterans with medical cannabis coverage, appointments, and documentation. Coordinating care with healthcare teams, Veterans Affairs Canada, and Medavie Blue Cross.
Responsibilities
- Support veterans through appointment scheduling, triage, education, and ongoing assistance with Veterans Affairs Canada coverage
- Facilitate counselling services and Veterans Affairs Canada assessments as needed
- Manage calls and emails directed to the Veteran phone line or email account
- Coordinate patient coverage by submitting registrations and supporting documents to Licensed Producers, verifying interim coverage eligibility, submitting documents to Medavie Blue Cross, and arranging vaporizer coverage
- Handle inquiries from Medavie Blue Cross and Veterans Affairs Canada regarding patient information, invoice submissions, and payment issues
- Manage Licensed Producer changes and coverage splits, following up with Medavie Blue Cross to prevent disruptions
- Schedule and prepare appointments, ensuring relevant documentation is on file
- Provide patient support, process documents, and schedule follow-up appointments
- Conduct proactive follow-ups with veteran patients, monitor treatment progress, address medication access issues, and track outcomes in the EMR and tracking documents
- Monitor prescription, exceptional coverage, and vaporizer coverage expiration dates
- Collaborate with clinic teams to expedite patient care and enhance the patient experience
- Maintain and update patient trackers with patient numbers, order confirmations, prescribed dosages, expiration dates, and vaporizer coverage
- Perform other duties as assigned
Requirements
- Exceptional attention to detail and strong organizational skills
- Knowledge of Licensed Producers and available medical cannabis products
- Ability to educate patients on cannabis strains, consumption methods, and titration
- Strong problem-solving skills in a fast-paced environment
- Excellent verbal and written communication skills
- Bilingualism preferred but not mandatory
- Ability to adapt to changing priorities
- Familiarity with medical terminology and pharmacology is an asset
- Experience with EMR systems, Microsoft 365, and QuickBooks
- Compassionate, patient-focused approach with strong interpersonal skills
- Ability to work independently and collaboratively as part of a team
Benefits
- Extended health and dental coverage
- Paid vacation
- Participation in the employer-supported retirement savings program
- Ongoing professional advancement opportunities
- Learning opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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