Care Navigator guiding Canadian older adults and caregivers through Sailor Health’s mental health intake. Coordinating therapist matching and compassionate patient support remotely.
About the role
- Services Coordinator scheduling caregiving services and coordinating client communications for Qualicare Home Care. Managing staffing, documentation, satisfaction, and incident follow-up across British Columbia.
Responsibilities
- Schedule clients with caregiving services
- Organize and schedule clients and anticipate staffing requirements
- Ensure compliance with standards of care
- Monitor referral trends and anticipate increases or decreases
- Respond immediately to client and employee inquiries
- Ensure all relevant information is received in written, verbal, or electronic format
- Track and validate client-related documentation
- Assess client satisfaction
- Respond promptly to incidents, complaints, and compliments
- Document incidents, complaints, and compliments completely
- Relay relevant information to the Care Coordinator immediately
Requirements
- Experience in the healthcare field is preferred
- Knowledge of all Windows applications
- Experience with scheduling software is preferred
- Strong customer service skills
- High attention to detail
- Strong problem-solving skills
- Self-directing, with the ability to work with little direct supervision
- Experience with direct employee supervision
- Eligible to work in Canada
- Availability for occasional on-call work after regular business hours
Benefits
- Bonus based on performance
- Competitive salary/wages
- Dental insurance
- Health insurance at some locations
- Opportunity for advancement/career advancement
- Paid time off
- Training and development
- Continuing education programs
- Free education and training with QPath Career Pathways Program
- Flexible work-from-home options
- Flexible scheduling options
- Ongoing support, training, and mentorship
- Employee perks and recognition programs
- Work-life balance support
- Comprehensive benefits
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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