About the role

Care Navigator guiding older adults and caregivers through Sailor Health’s mental health intake process. Coordinating therapist matching and delivering compassionate patient support remotely across Canada.

Responsibilities

Serve as the first voice patients or their families hear when reaching out to Sailor Health
Guide older adults and caregivers through the mental health intake process
Provide patient support, care coordination, and emotional guidance
Help patients navigate their journey into care, including matching them with the right therapist
Ensure patients feel supported, confident, and understood throughout the process
Take initiative and help shape key processes as part of a small, agile team
Collaborate closely with a thoughtful, purpose-driven remote team

Strong empathy and clear communication skills
Active listening and ability to make people feel at ease during difficult or emotional conversations
Highly organized and detail-oriented
Ability to manage multiple patients at different stages
Comfortable learning Google Workspace, EHR platforms such as Healthie, and CRMs such as HubSpot
Ability to learn new software quickly
Interest in mental health and healthcare access
Experience in healthcare, customer service, or administrative support is welcome but not required
Must be based in Canada
Comfortable working Eastern Time Zone hours
Full-time availability
Earliest potential start date required
Resume required
Introductory video required