About the role

Intake Specialist managing new-client intake for Elliott Frazier Law’s Family Law and Personal Injury services. Qualifying leads, selling consultations, scheduling attorneys, and supporting compassionate client advocacy.

Responsibilities

Serve as the main point of contact for all new client intake across Family Law and Personal Injury
Communicate the value of paid consultations to prospective Family Law clients and encourage them to schedule and pay for initial appointments
Ensure on-site intake staff are ready for in-person consultations and transfer remote consultations in a timely manner
Qualify and triage prospective Personal Injury clients according to firm capabilities
Enter and update lead information in Lead Docket
Manage calendar bookings in Lead Docket and Outlook and coordinate with attorneys
Follow up with no-show clients to reschedule consultations
Coordinate conflict checks and maintain a conflict log
Assist with refining intake scripts and processes

Proven phone-based sales experience with strong objection handling skills
Outstanding verbal communication with a clear, understandable phone demeanor
High level of empathy and professionalism when dealing with distressed clients
Strong organizational skills, attention to detail, and reliable follow-through
Experience with Lead Docket preferred, with willingness to learn and use it effectively
Bilingual Spanish is a strong plus
Proficiency with Outlook/Office 365 for email and scheduling
Self-directed and reliable in a remote environment, with proactive communication skills
Availability for Eastern Time hours: 8:30am–5:00pm ET, Monday–Friday, with a 30-minute lunch

Leadership exposure and mentorship from senior attorneys
Significant autonomy in managing intake processes
Professional development and skill enhancement opportunities
Firm-provided email and cloud logins
Competitive monthly compensation including performance based incentives based on experience and skill set