About the role

Care Navigator guiding Canadian older adults and caregivers through Sailor Health’s mental health intake process. Coordinating therapist matching and compassionate patient support remotely.

Responsibilities

Serve as the first point of contact for patients and their families reaching out to Sailor Health
Guide older adults and caregivers through the mental health intake process
Provide patient support, care coordination, and emotional guidance
Help patients match with the right therapist
Ensure patients feel supported, confident, and understood throughout the intake journey
Manage multiple patients at different stages of the process
Take initiative and help shape key processes

Based in Canada
Excellent empathetic and clear communication skills
Active listening and ability to handle difficult or emotional conversations
Highly organized and detail-oriented
Ability to manage multiple patients at different stages
Comfortable learning Google Workspace, EHR platforms such as Healthie, and CRMs such as HubSpot
Ability to learn new software quickly
Interest in mental health and healthcare access
Healthcare, customer service, or administrative support experience is welcome but not required
Ability to work Eastern Time Zone hours
Willingness to work one of the listed shifts between 9 a.m.–6 p.m. ET or 12 p.m.–9 p.m. ET